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About the Role

Team members are classified based on individual theatre needs and employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with company dress code
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws
• Abide by all federal and state laws with regards to breaks and/or meal periods
• Ensure required alcohol certification and training are current where applicable
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Requirements

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate
• Complete the Regal Responsible Beverage Server training on Regal Online University
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Skills

• public speaking
• listen effectively
• respond clearly and directly
• Perform calculations with speed and accuracy
• identify and correct errors
• Identify problems
• gather relevant data
• note possible causes of problems
• Evaluate relevant information
• recognize alternatives
• reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure
• Perform under opposition
• excellent communication skills
• Establish goals
• budget time
• set priorities
• achieve desired objectives

Work Type

• variable hour
• part-time fixed
• part-time regular
• full-time hourly

Education Level

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required

Salary/Compensations

• $17.00

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• Eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service