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About the Role

As a Senior Customer Success Consultant, you will act as a trusted strategic advisor to a portfolio of our largest schools, including long-tenured partners and major accounts. You will partner with school leadership to shape long-term success plans, drive deep product adoption, and unlock value from the Compass ecosystem. Your work will directly influence retention, partnership maturity, and growth across key accounts.

Responsibilities

Own the end-to-end consulting experience for a portfolio of key school accounts, from implementation, training and ongoing partnership.
Lead complex implementations across the Compass product suite, including module adoption and partner integrations.
Design and own structured success plans for each school in your portfolio, and lead EBRs and senior leadership conversations.
Build trusted relationships with senior school stakeholders and act as their primary strategic advisor.
Drive advocacy and reference-ability across your portfolio, positioning Compass as a strategic partner.
Use Compass adoption and usage data to shape success plans, surface risk and ground EBR conversations.
Partner with Sales and Product to identify and shape opportunities for schools to expand their use of Compass.
Represent the voice of key accounts internally to influence product, process and service improvements.
Anticipate risks and act as an escalation point for complex or sensitive matters.
Mentor and uplift the wider Customer Success team, contributing to playbooks and best practices.

Requirements

Proven experience as a Senior Consultant or equivalent customer-facing, advisor or implementation role, managing complex, high-value accounts with senior stakeholders.
Strong understanding of the Australian school environment, or a proven track record of rapidly building deep domain knowledge in complex, regulated sectors.
A track record of driving outcomes independently, identifying problems, building solutions and executing without waiting for direction.
Composure and credibility in front of executive audiences, including the ability to handle pushback and difficult conversations constructively.
Strong facilitation and stakeholder management skills.
High attention to detail with the ability to balance strategic thinking and hands-on delivery.
Commercial acumen and confidence operating in premium service environments.
Genuine AI fluency, demonstrated how you work day to day.
Comprehensive knowledge and confidence utilizing the Compass platform (Desirable).
Experience in education (Primary or Secondary teaching, school operations, or EdTech customer-facing roles) (Desirable).
A valid Employee Working With Children Check.
A satisfactory National Police Check.
Verification of unrestricted work rights in Australia.
A valid full Driver's Licence.

Skills

Strategic thinking
Executive presence
Problem-solving
Communication
Facilitation
Stakeholder management
Attention to detail
AI fluency

Location

Brisbane
Remote

Work Type

Remote
Full-time

Experience Level

Senior

Benefits

Learning and development opportunities
Dedicated PD budget
24/7 access to Employee Assistance Program (EAP)
Parental leave program
Regular team events
Social budgets
In-office perks
Employee Referral Program

About the Company

Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience.
Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond.
We’re joined by over 300+ members of the Compass team, building the operating system for schools worldwide.
You’ll join a purpose-driven company at a genuinely exciting stage of growth, working with some of Australia's largest schools and shaping how they get value from Compass at scale.

Equal Opportunity

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.