Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness, and reduce cost to serve. Partner with senior leaders to simplify processes, solve complex business challenges, and deliver measurable outcomes at scale.

Responsibilities

• Lead the operational excellence and process optimisation strategy for the Roadside business.
• Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance.
• Lead, coach, and develop a specialist team focused on continuous improvement, service design, and operational effectiveness.
• Partner with senior stakeholders to identify opportunities, influence decisions, and deliver sustainable business change.
• Use Lean Six Sigma, service design, and data-led insights to remove friction, simplify processes, and unlock value.
• Build continuous improvement capability across the organisation through coaching, governance, and best practice frameworks.

Requirements

• Significant experience leading operational excellence, process optimisation, business improvement, or service design functions.
• Proven success leading teams and delivering complex, enterprise-wide transformation programs.
• Lean Six Sigma Black Belt certification with strong expertise in structured problem-solving and continuous improvement methodologies.
• Strong commercial acumen with the ability to identify, prioritise, and deliver measurable business benefits.
• Exceptional stakeholder engagement and influencing skills, with experience partnering at an executive leadership level.
• A strategic mindset, passion for continuous improvement, and a track record of driving meaningful operational change.
• Master Black Belt certification will be highly regarded.

Skills

• Lean Six Sigma
• Service Design
• Data-led insights
• Continuous Improvement
• Stakeholder Engagement
• Influencing Skills
• Strategic Mindset

Location

• Australia

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Lean Six Sigma Black Belt certification

Benefits

• Progressive flexibility, leave, and well-being benefits.
• Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, and restaurants.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Opportunities to grow, progress, or relocate your career within the NRMA Group.

About the Company

• One of Australia's most trusted brands and proudly member-owned.
• Focuses on people and community.
• Offers legendary Roadside assistance and operates electric vehicle charging networks.
• Owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
• Aims to keep moving Australia forward.

Equal Opportunity

• Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.