Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Fanatics Collectibles is seeking a detail-oriented and proactive Order Management Associate to support its growing international operations. This role is crucial for ensuring smooth and accurate order flow across B2B and B2C channels, working closely with a 3PL partner, internal systems, and cross-functional teams. The associate will monitor daily order execution, troubleshoot exceptions, and contribute to a best-in-class customer experience.

Responsibilities

Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders.
Monitor and resolve system and operational exceptions (e.g., address issues, stock availability, fulfilment delays) in collaboration with internal and external teams.
Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments.
Identify, prioritize, and escalate urgent or complex orders (e.g., eCommerce promotions, high-net-worth clients, high-profile retail shipments).
Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders.
Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance.
Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data.
Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms.

Requirements

2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment).
Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack.
Hands-on experience managing order processing, exception handling, and cross-functional coordination.
Strong attention to detail with the ability to stay organized and reliable under pressure.
Analytical mindset with strong problem-solving skills and a customer-first orientation.
Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams.
Ability to adapt quickly and operate effectively in a fast-paced, evolving environment.
Fluent in English (spoken and written).
Additional languages such as Italian or German are a plus.

Skills

Order Management Systems (OMS)
Warehouse Management Systems (WMS)
Microsoft Dynamics 365 (D365)
Excel
Trello
Slack
Problem-solving
Collaboration
Adaptability

Location

International

Work Type

Full-time

Experience Level

2+ years

Education Level

Bachelor's degree or equivalent experience preferred

About the Company

Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing presence and reach for hundreds of sports partners globally.
Fanatics operates across Commerce, Collectibles, and Betting & Gaming.
The company has an established database of over 100 million global sports fans, a global partner network with approximately 900 sports properties, 2,500 athletes and celebrities, and over 2,000 retail locations.
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology, aiming to be the global leader in next-generation collectibles.
Fanatics Collectibles leverages a digital sports platform that spans over 900 sports properties and engages more than 81 million fans.

Equal Opportunity

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants.
Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).
For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.