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About the Role

Royal Automotive Group is seeking a dependable, detail-oriented Retail Parts Advisor to join our San Francisco team. This role is crucial for our parts counter operations, ensuring customers, wholesale accounts, and service technicians receive the correct components efficiently. We offer a structured, professional environment for those who enjoy solving technical puzzles and seek advancement opportunities.

Responsibilities

Assist retail and wholesale customers via phone, email, and in-person requests with accuracy and a professional demeanor.
Receive, log, and organize incoming parts shipments; maintain strict inventory control and tracking protocols.
Collaborate closely with service advisors and technicians to fulfill parts orders quickly and minimize vehicle downtime.
Use electronic parts catalogs (EPC) to precisely identify components and handle order routing.

Requirements

A strong desire to learn the business from the ground up and advance into higher-level positions within the organization.
Comfort learning new software, including electronic parts catalogs (EPC) and dealership management systems (DMS).
Basic proficiency with Microsoft Excel is a plus.
Clear, direct communication skills to streamline operations and documentation between the parts counter, the service desk, and the body shop.
Strong organizational skills, a high attention to detail, and a reliable, teachable attitude.

Skills

Audi parts catalogs
Volkswagen parts catalogs
Volvo parts catalogs
Mazda parts catalogs
Electronic parts catalogs (EPC)
Dealership management systems (DMS)
Microsoft Excel

Location

San Francisco, CA

Work Type

Full-Time
Monday – Friday

Experience Level

Entry Level

Salary/Compensations

Competitive Pay: Based on experience.

Benefits

Clear pathways and development opportunities to move up within the company.
Comprehensive, hands-on training on our systems and manufacturer catalogs.
Medical, Dental, and Vision coverage.
401(k) program.
Paid Time Off (PTO) and holiday pay.

About the Company

Royal Automotive Group is seeking a dependable, detail-oriented Retail Parts Advisor to join our San Francisco team.