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About the Role

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Ability to pass a background check, drug test, and meet vaccination requirements

Skills

• Bilingual English/Spanish preferred
• Patient access
• Medical registration
• Insurance verification
• Front desk operations

Location

• Austin, TX

Work Type

• On-Site
• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $16.12 - $23.21 per hour

Benefits

• Competitive benefits package

About the Company

• R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.
• A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.
• With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually.
• This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.

Equal Opportunity

• R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity.
• The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
• Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
• If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.