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About the Role
As a Principal Claims Consultant, you will provide technical leadership and strategic support for complex life insurance claims, including adverse decisions, non-disclosure, complaints, fraud, and retro-underwriting. You will coach the team, contribute to claims governance, and drive continuous improvement within the Retail Claims department.
Responsibilities
- Provide technical leadership and strategic support across complex life insurance claims
- Manage adverse decisions, non-disclosure matters, complaints, fraud-related matters, and retro-underwriting referrals
- Coach and support Claims Consultants
- Contribute to claims governance and quality initiatives
- Facilitate legal referrals and case conferencing
- Drive continuous improvement across the Retail Claims team
Requirements
- Extensive Retail Life Insurance claims experience
- Strong understanding of technical claims issues
- Exposure to non-disclosure, Life Code obligations, relevant case law, and complaints
- Previous experience coaching, mentoring, and developing others
- Outstanding written and verbal communication skills
- Ability to develop and maintain strong stakeholder relationships
Skills
- Technical claims management
- Life insurance industry knowledge
- Mentoring and coaching
- Stakeholder management
- Communication
- Claims governance
Location
- Australia
Work Type
- Permanent
- Hybrid
Benefits
- 5 weeks of annual leave
- 15 days personal/carer's leave
- Award-winning training programs
- AUD$500 annual wellbeing payment
- AUD$295 new starter e-voucher for WFH setup
- Family Care (parental leave)
- Volunteer opportunities
- State-of-the-art Green Star rated offices
- Dress for your day policy
About the Company
- Zurich is a leader in the insurance industry
- Forbes 2024 World's Best Employer
- Fortune's World's Most Admired Companies for 2025
- Focused on digital transformation and sustainability
Equal Opportunity
- Zurich is an equal opportunity employer committed to a fair and accessible recruitment process