Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking experienced Case Managers to join a newly established Eligibility team within our Workers’ Compensation Nominal Insurer business. These pivotal roles are focused on delivering fair, consistent, and compliant claims outcomes in a complex and evolving legislative environment, centered on eligibility assessment and claim decision-making.

Responsibilities

• Assess and manage eligibility and liability decisions for high-volume, high-turnover claims within the Nominal Insurer scheme.
• Apply relevant legislation, guidelines, and frameworks to support accurate, timely, and compliant decision-making in line with legislative reform requirements.
• Manage work across competing priorities without a traditional portfolio, responding efficiently to changing workloads and time-critical tasks.
• Communicate clearly and empathetically with injured workers, employers, legal representatives, and internal stakeholders regarding eligibility outcomes.
• Maintain accurate, compliant documentation in line with regulatory, contractual, and audit requirements.
• Contribute to a newly formed team environment, supporting continuous improvement and helping embed new ways of working as reforms are implemented.

Requirements

• Demonstrated experience in workers’ compensation, CTP, legal, or disputes-based claims environments, with exposure to eligibility, liability, or decision-driven claim work.
• A strong understanding of legislative and statutory frameworks, with the ability to interpret and apply them confidently in a changing environment.
• Excellent organisational and time management skills, with the ability to perform under pressure in a high-volume setting.
• Clear, confident written and verbal communication skills, with the ability to explain complex decisions in a fair and professional manner.
• Demonstrated resilience, sound judgement, and attention to detail when managing sensitive or time-critical matters.
• A collaborative, adaptable mindset, with a willingness to learn and contribute to a newly formed team navigating change.
• Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Skills

• Analytical Thinking
• Case Management
• Claims Settlement
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Disability Claims
• Intentional collaboration
• Managing performance
• Negotiation
• Personal Injury Claims
• Risk Assessments
• Sound Judgment
• Stakeholder Management

Location

• Parramatta
• Newcastle

Work Type

• Full time
• Employee
• Hybrid working

Benefits

• Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

About the Company

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world.

Equal Opportunity

• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
• We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.