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About the Role
Action Property Management is seeking an experienced High Rise General Manager to deliver an unparalleled resident experience at The Harrison, our premier luxury high-rise association in San Francisco, by overseeing operations, elevating service standards, and leading a high-performing team committed to excellence.
Responsibilities
- Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.
- Ensure team adherence to company policies, procedures, and performance standards.
- Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
- Attend Board meetings, prepare detailed management reports, and present strategic recommendations.
- Oversee daily operations to maintain high standards of property quality, safety, and service.
- Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.
- Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.
- Ensure compliance with all local, state, federal regulations, and company policies.
- Promote community engagement through events, communications, and homeowner outreach.
- Drive long-term strategic planning and identify opportunities for improvement and innovation.
Requirements
- Minimum of 3 years of property management experience.
- HOA high rise experience is preferred.
- CMCA certification or the ability to obtain within first 6 months.
- Ability to attend evening Board meetings as needed.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to build and maintain client and resident relationships.
- Proven ability to lead teams, manage multiple priorities, and drive results.
- Skilled at developing and executing plans to achieve community objectives.
- Effective presentation skills.
- Acts ethically and upholds Action Property Management’s values.
- Proficiency in property management software and Microsoft Office Suite.
- Strong knowledge of budgeting, audits, reserve studies, and financial reporting.
- Expert consultant to the Association and the Board of Directors on matters concerning California Common Interest Development law and high rise requirements.
- Expert consultant to the Association and the Board of Directors on matters concerning Davis Stirling Common Interest Development Action.
- Expert consultant to the Association and the Board of Directors on matters concerning Civil Codes applicable to non-compliance issues.
Skills
- Leadership
- Communication
- Problem-solving
- Client and resident relationship building
- Team leadership
- Managing multiple priorities
- Driving results
- Developing and executing plans
- Presentation skills
- Ethical conduct
- Property management software proficiency
- Microsoft Office Suite proficiency
- Budgeting
- Audits
- Reserve studies
- Financial reporting
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 3 years of property management experience
Education Level
- High school diploma or equivalent
- Bachelor’s degree preferred
- CMCA certification preferred or the ability to obtain within 6 months of employment
Salary/Compensations
- $220k - $240k depending upon experience
Benefits
- Competitive salary
- Health insurance
- 401(k) matching
- Vacation
- Sick time
- Holiday pay
- Birthday holiday
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
- Join us at Action Property Management and make a meaningful impact.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.