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About the Role
Rockstar Games is seeking a Senior Workplace Manager to oversee the day-to-day operations and facilities services of their Andover, MA studio. This role is crucial for ensuring the workplace, building, and services support the core business and foster a creative, supportive, and safe environment.
Responsibilities
- Manage day-to-day office operations, including coordinating repairs, maintenance, food/beverage programs, janitorial services, physical security, and space management.
- Oversee vendor relationships and procurement processes, including sourcing, contracts, RFPs, purchase orders, invoicing, and service performance.
- Ensure lease obligations are met and address building-related issues effectively.
- Oversee workplace budgets, managing operational and capital expenditures.
- Utilize the internal ticketing system to prioritize requests, coordinate services, and deliver timely resolutions.
- Mentor and develop Workplace team members, fostering a collaborative, high-performing culture.
- Ensure compliance with health and safety, fire, sustainability, and all applicable legal and regulatory requirements.
- Lead workplace projects and regional initiatives from planning through execution, ensuring alignment with global standards, on-time delivery, and effective stakeholder communication.
Requirements
- 5+ years of experience in real estate, workplace services, and/or facility management within a corporate office setting.
- 3+ years of experience leading and developing teams through coaching, communication, performance management, and conflict resolution.
- Understanding of facility systems (HVAC, lighting, electrical, plumbing) and ability to communicate with trades to assess needs and troubleshoot issues.
- Experience using work order ticketing systems, project management tools, financial and space management software (such as BMS, Lenel, ServiceNow, Monday.com, OfficeSpace, and Microsoft 365).
- Familiarity with architectural drawings and construction documentation.
- Experience managing budgets and financial planning for operational expenses.
- Strong strategic thinking, planning, and problem-solving skills.
- Ability to develop long-term operational strategies, manage competing priorities, and drive continuous improvement.
- Outstanding communication and interpersonal skills.
- Ability to collaborate cross-functionally and share best practices.
- Ability to lift up to 40 pounds.
- Flexibility to work outside of regular business hours as needed.
Skills
- Real estate management
- Workplace services
- Facility management
- Team leadership
- Coaching
- Communication
- Performance management
- Conflict resolution
- Facility systems knowledge (HVAC, lighting, electrical, plumbing)
- Work order ticketing systems
- Project management tools
- Financial software
- Space management software
- Architectural drawings
- Construction documentation
- Budget management
- Financial planning
- Strategic thinking
- Planning
- Problem-solving
- Interpersonal skills
- Cross-functional collaboration
- Best practice sharing
Location
- Andover, MA
Work Type
- Full-time
- In-office
Experience Level
- Senior
Salary/Compensations
- $120,000—$150,000 USD
Benefits
- Bonus
- Equity awards
- Medical benefits
- Financial benefits
- Other benefits
About the Company
- At Rockstar Games, we create world-class entertainment experiences.
- We are part of a team working on large-scale creative projects within an inclusive, highly-motivated environment.
- The Rockstar Workplace Services Team is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.
- We foster a creative, supportive, and safe working environment for the staff at Rockstar.
- We manage and develop a variety of programs and services, including space management, building maintenance, security, cleaning, and project management.
- We ensure the site complies with all relevant regulations and legislation.
- We partner with senior leadership to drive efficient practices, sound operational plans, and to standardize the development of programs and services across global regions.
Equal Opportunity
- Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect.
- Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process.
- We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.