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About the Role

As a Field Service Engineer [Customer Engineer] at Applied Materials, you will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll utilize digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned

Requirements

Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs.
Ability to distinguish between colors and working with electricity
Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
Use of hand and power tools
Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Skills

Digital analytics
Basic diagnostic techniques
Preventative maintenance
Corrective maintenance
Electrical systems
Vacuum systems
Mechanical systems
Plasma systems
Hydraulic systems
Gas systems
Customer communication
Reading electrical schematics
Reading mechanical schematics
Technical troubleshooting
Mechanical aptitude
Pneumatics
Electronics
Thermodynamics
Hand tool usage
Digital multimeter usage
Written communication
Verbal communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Location

Nishi Tokyo, JPN

Work Type

Full time

Experience Level

1–2 years of work experience in customer/field service support, or a related technical field
2–4 years of work experience in customer/field service support, or a related technical field

Education Level

Associate degree
Military technical training
Trade certification

Benefits

Supportive work culture that encourages learning, development, and career growth
Programs and support that encourage personal and professional growth
Care for employees at work, at home, or wherever they may go

About the Company

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.
As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.
If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.