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About the Role
The Front Office Manager role is central to the guest experience, greeting guests, attending to their needs, and representing the brand. This position requires a diverse skill set including analytical thinking, problem-solving, self-assuredness, and strong interpersonal abilities, along with a desire to enhance every guest's stay.
Responsibilities
- Supervising the front office team
- Greeting guests
- Attending to guest requests
- Introducing guests to the brand
- Enhancing the guest experience
Requirements
- Minimum of 2 years experience working in a Front Office supervisory role
- Advanced knowledge of front office operations
- Strong leadership skills
- Proven track record in guest and team member engagement and financial performance
- Ability to accommodate a flexible schedule including days, evenings, weekends, and holidays
Skills
- Analytical thinking
- Problem solving
- Self-assuredness
- Interpersonal skills
- Communication (verbal and written)
- Guest service
- Team member engagement
- Financial performance management
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years in Front Office supervisory role
- Experience in upper upscale or luxury hotel environment preferred
Education Level
- Post-secondary diploma or degree is a plus
About the Company
- Starwood Hotels is a mission-driven company focused on preserving natural beauty and inspiring others to do the same.
- We craft unique and evolved luxury experiences.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
- We seek talent with heart and hustle, who love to serve, obsess over details, honor nature, ask questions, share new ideas, and respect diverse worldviews.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.