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About the Role

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have a high level of mechanical aptitude. The candidate must be safety-oriented, analytical, perceptive, with a critical thinking mindset, and possess effective communication skills and be self-motivated.

Responsibilities

• Setting up new equipment and ensuring it operates correctly.
• Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
• Diagnosing and fixing issues with malfunctioning equipment.
• Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
• Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
• Keeping detailed records of services performed, assets used, and customer interactions.
• Frequently traveling to various customer sites to provide on-site service.
• Continual learning and development in the body of knowledge through FirstCall Academy.
• Providing elite customer service.

Requirements

• Ability to maintain confidentiality.
• High level of mechanical aptitude.
• Safety-oriented.
• Analytical.
• Perceptive.
• Critical thinking mindset.
• Effective communication skills.
• Self-motivated.
• Humble – Communicate and listen to other team members.
• Curious – Wants to learn and willing to be coached.
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
• Ability to work overtime, weekends, and holidays, as required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way.
• Ability to figure out processes and simplify them in order to maximize workflow.
• Regularly required to use hands.
• Frequently required to stand, walk, and sit.
• Continually required to climb or balance and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

Skills

• Mechanical aptitude
• Analytical skills
• Critical thinking
• Communication skills
• Customer support
• Troubleshooting
• Documentation
• Interpersonal abilities

Location

• Remote - USA
• Wellsville, NY

Work Type

• Remote
• Full-time

Experience Level

• Entry

Salary/Compensations

• $26.00 - $35.00 Hourly

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

About the Company

• KATS is a rotating equipment service and maintenance company serving customers across the United States.
• Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
• FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
• FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
• With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
• The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
• FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Equal Opportunity

• FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.