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About the Role

Ensure that cleanliness standards of guestrooms, meeting areas, public areas, and back-of-the-house are met through optimal training, staffing, supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
• Maintain lost and found logs and storage and promptly follow up with guest emails.
• Maintain hotel par levels of inventory by conducting periodic inventory of guest supplies, small equipment, and linen.
• Operate department pursuant to OSHA requirements and guidelines.
• Act as Manager on Duty per schedule and be punctual.
• Ensure departure/checkout, guest service, and telephone service, while ensuring all brand standards are applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the rooms budget.
• Monitor and maintain front office systems and equipment for optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline or termination when appropriate.
• Ensure timely completion of performance appraisals.
• Ensure all Housekeeping Quality Standards are complied with and consistently applied.
• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance.
• Develop strong relations with the Front Office team to discuss and implement sell-out strategies to continually improve occupancy levels and revenues.
• Perform any other job-related duties as assigned.

Requirements

• 2+ years of supervisory experience.
• 3+ years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Able to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
• Willingness to pitch-in and help co-workers as a team player.
• Able to observe and detect signs of emergency situations and remain calm and alert.
• Working knowledge of federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Able to establish and maintain effective working relationships with associates and customers.
• Able to make sound business decisions and take action quickly based on experience and judgment.
• Some lifting may be required.
• Position may require 75%+ of time on feet.
• Employees may be required to work varying schedules, including holidays and weekends, to reflect business needs.
• Attendance at all scheduled training sessions and meetings is required.

Skills

• Advanced knowledge of brand's reward program.
• Command of the English language both written and verbal.

Work Type

• Full-time

Experience Level

• Supervisory
• Management

Education Level

• High School Diploma or equivalent
• Bachelor's degree preferred

Salary/Compensations

• Competitive Wages

Benefits

• Health insurance
• Employee Plum Benefits discount
• Sick/Personal Days
• Vacation
• Holiday Pay
• Bereavement Pay
• Paid Leave
• 401(k)
• Career Advancement Opportunities
• Monthly Staff Recognition
• Complimentary Shift Meal