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About the Role

As a Field Auto Appraiser, you'll be at the forefront of our claims process, meeting customers at their location to write estimates and guide them through the repair or total loss process. This role involves a mix of in-person visits, virtual inspections, and written communication, offering a fast-paced, hands-on experience that blends technical know-how, customer service, and field work.

Responsibilities

• Meet customers at their home, repair shop, or tow yard.
• Write estimates for vehicle repairs or total losses.
• Guide customers through the repair or total loss process.
• Perform in-person and virtual inspections.
• Communicate with customers via written communication.
• Evaluate damage on-site.
• Collaborate with body shops and service providers.
• Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process.
• Offer customers their preferred communication method to discuss claim needs and provide updates.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• Utilize estimate tools, job aids, and settlement platforms.
• Apply critical thinking skills to problem-solve.
• Ensure claims are documented accurately and in line with policy agreements.
• Maintain clear, timely records in the claims system.
• Obtain an adjuster's license within 60 days of hire, if required.
• Maintain all required licensing, including continuing education and renewal requirements.

Requirements

• 3-5 years’ experience in auto collision estimating using CCC One.
• High School Diploma or a GED.
• Proficient written and verbal communication skills.
• Strong attention to detail.
• Ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel.
• Must be in Hempstead, NY.
• May be required to attend 2 weeks of training in Dallas, TX.
• May be expected to obtain an adjuster’s license.
• Must maintain all licensing required for the role.
• Must submit to a background investigation.
• Must have a dedicated, private workspace free from distractions when working from home.
• Must have reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home.

Skills

• Appraisal Management
• Appraisal Process
• Audatex Estimating
• Auto Collision
• Auto Detailing
• Auto Estimating
• Automobile Maintenance
• Automotives
• Car Maintenance
• CCC ONE
• Cost Estimates
• Estimation Techniques
• Insurance Appraisal
• Insurance Repairs
• Insurance Valuation
• Mitchell Estimating
• Negotiation
• Repair Estimating
• Written Communication

Location

• Hempstead, NY

Work Type

• Field-based
• Full-time

Experience Level

• 3-5 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $60,000.00 - $117,700.00 annually

Benefits

• Competitive salary
• Medical coverage
• Dental coverage
• Vision coverage
• Allstate pension plan
• 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Company car (potential)
• Mileage reimbursements
• Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
• Monthly connectivity reimbursement for remote work

About the Company

• Allstate has been protecting families and their belongings from life’s uncertainties for over 90 years.
• We are an innovative company that stays ahead of our customers’ evolving needs.
• We have a history of industry leadership in areas such as pricing sophistication, telematics, and device and identity protection.
• Allstate cares about employee wellbeing and offers a comprehensive total rewards package.
• We work hard to help people live a good life every day.
• Allstaters are dedicated to serving clients, customers, and communities, finding meaning and value in their work.
• Allstate offers an environment that fosters innovative thinking.
• Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.
• We are looking for talented individuals committed to giving our customers the best.

Equal Opportunity

• It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
• This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Indiana House Enrolled Act (HEA) 1242: It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”.
• To view the FMLA poster, click “here”.