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About the Role

As a Field Auto Appraiser, you'll be at the forefront of our claims process, meeting customers at their location to write estimates and guide them through the repair or total loss process. This role offers a fast-paced, hands-on experience blending technical know-how, customer service, and field work.

Responsibilities

• Meet customers at their home, repair shop, or tow yard.
• Write estimates and guide customers through the repair or total loss process.
• Perform in-person visits, virtual inspections, and written communication.
• Evaluate damage on-site and collaborate with body shops and service providers.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring.
• Be a compassionate, clear, and committed partner in each Casualty claim.
• Lead with empathy.
• Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer customers their preferred communication method.
• Efficiently discuss claim needs and keep customers updated on claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• Handle challenging and complex situations during negotiations.
• Utilize multiple tools, including estimate tools, job aids, and settlement platforms.
• Apply sharp critical thinking skills.
• Ensure claims are documented accurately and in line with policy agreements.
• Maintain clear, timely records in the claims system.
• Keep the process smooth, organized, and transparent from start to finish.

Requirements

• 3-5 years of experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills.
• Strong attention to detail.
• Ability to write precise and comprehensive estimates.
• Comfortable utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel.
• May be expected to obtain an adjusters' and/or appraisers' license in multiple markets within 60 days of hire.
• Must maintain all licensing required for the role, including continuing education.
• Must have a dedicated, private workspace free from distractions when working remotely.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

• Appraisal Reviews
• Appraisal Software
• Audatex Estimating
• Auto Damage Appraisal
• Automotive Repair
• CCC ONE
• Mitchell Estimating
• Negotiation
• Repair Estimating
• Writing

Location

• Buffalo, NY
• Field-based role
• Training in Dallas, TX

Work Type

• Field-based
• Full-time

Experience Level

• 3-5 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $60,000.00 - $117,700.00 annually

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Company car (potential, based on mileage guidelines)
• Mileage reimbursements for personal vehicle usage
• Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
• Monthly connectivity reimbursement for eligible remote workers

About the Company

• Allstate protects nearly 16 million households with auto, home, life, and retirement products.
• Allstaters are dedicated to serving clients, customers, and communities.
• Allstate offers an environment that fosters innovative thinking.
• Allstate has been innovating for more than 90 years to meet evolving customer needs.

Equal Opportunity

• Allstate generally does not sponsor individuals for employment-based visas for this position.
• It is against public policy of the State of Indiana and a discriminatory practice to discriminate against a prospective employee on the basis of status as a veteran.
• Information regarding the San Francisco Fair Chance Ordinance.
• Information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• EEO Know Your Rights poster.
• FMLA poster.
• It is the Company’s policy to employ the best qualified individuals available for all jobs.
• Discriminatory action on account of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation is prohibited.