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About the Role

The Export Coordinator supports Mohawk’s air/ocean export transportation by leveraging partner relationships and problem-solving skills to assist clients. This role involves direct interaction with clients and suppliers to ensure high performance in supply chain movements and investigating/resolving shipment issues.

Responsibilities

• Coordinate ocean and air export shipments and complete all related tasks
• Prepare rates and quotes for customers and overseas agents
• Accurately prepare all export-related documentation and complete routings
• Prepare and forward accurate and timely billing to clients
• Manage most complex shipments and/or key clients
• Develop understanding of all aspects of Mohawk Global international trade services
• Receive, review, verify and process export documentation from overseas agents/customers
• Perform data entry into CargoWise tracking system
• Inform receiving parties of customs clearance, delivery instructions and other required information
• Track and trace shipments, research and resolve any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
• Manage client and vendor profiles
• Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean exports to strengthen service competitiveness
• Finalize files with billing charges, complete billing invoices and files and maintain completed folders
• Provide reporting and analytics as required by customers

Requirements

• 3-5 years export freight forwarding experience required
• Working knowledge of CargoWise logistics platform preferred
• Excellent interpersonal and communication skills, verbal and written
• Creative thinking/problem solving with a competitive desire to meet and exceed customer expectations
• Strong attention to detail and accuracy
• Ability to multi-task and make quick and sound decisions in a fast-paced, ever changing work environment
• Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
• Possess an analytical ability to gather and summarize data for reports and correspondence
• Ability to work calmly under pressure from customers and overseas partners
• Comfortable working in a team-focused environment
• Self-motivated individual with high level of enthusiasm
• Ability to interact effectively with internal and external contacts at all levels
• A genuine passion and commitment to putting the interests of our Mohawk family and our customers first!
• Knowledge of logistics and supply chain management (practical and/or academic)
• A mindset that is highly attentive to accuracy and details
• Appreciation for the value of productive team work as well as individual accountability
• The ability to effectively multi-task and work in a fast-paced and ever-changing work environment

Skills

• Logistics
• Supply Chain Management
• Customs Brokerage
• International Transportation
• Trade Compliance
• Problem Solving
• Analytical Skills
• Communication Skills
• Microsoft Office Suite (Excel, Word, Outlook)
• CargoWise

Experience Level

• 3-5 years

Education Level

• Associate's Degree
• Bachelor's Degree

About the Company

• Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
• Business practices are driven by core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.
• A highly employee-centric organization that truly puts people (and clients) first.
• Certified as a “Great Place To Work” for the past thirteen years.

Equal Opportunity

• Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.