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About the Role

The Retail Store Supervisor role focuses on providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role involves building customer relationships, acting as an advisor on Technology and print offerings, and driving sales using proven sales principles. The Store Supervisor supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot's values. They are also responsible for training associates on products, selling techniques, and services.

Responsibilities

Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
Maintain awareness of planned advertisements and promotions.
Provide exceptional customer service by educating customers about Office Depot products and services.
Effectively utilize communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Evaluate customer needs to determine the total solution.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Ensure regular loss prevention compliance.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the building and associates during the absence of other managers.
Ensure regular loss prevention compliance in partnership with all associates.
Perform opening and closing responsibilities, including alarm system activation/deactivation, cash handling, and daily store balancing.
Fulfill responsibilities associated with External Key Carrier designation.

Requirements

High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus
1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred
Knowledgeable in Technology and Print, including use of relevant equipment and POS systems
Must be able to work a flexible schedule that aligns with business needs, inclusive of evenings, weekends, and occasional holidays.
Must be able to perform External Key Carrier responsibilities.
May require consent to periodic comprehensive background checks.

Skills

Strong selling skills
Strong interpersonal skills
Strong communication skills (verbal and written)
Proven ability to lead, coach, and train others
Works well independently and as part of a team
Comfortable using technology and systems to complete daily responsibilities
Demonstrates problem-solving skills
Demonstrates conflict management skills
Demonstrates time management skills
Demonstrates business acumen
Drives for results
Directs others effectively
Makes sound decisions
Collaborates well
Adaptable
Accountable
Able to maintain open availability

Location

Retail Store

Work Type

Full-time

Experience Level

1-3 years related experience
Supervisory experience preferred

Education Level

High school diploma or equivalent preferred

Benefits

401(k)
Competitive salaries
Benefits package
Opportunities to move and grow within the organization
May be eligible to participate in an incentive program

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
This includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers.
All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Equal Opportunity

The company is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.