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About the Role

Connections Health Solutions is seeking a Case Manager for the RESET Center in San Francisco. This role focuses on providing person-centered care coordination, engagement, and discharge planning to individuals utilizing the sobering program, using a harm-reduction and trauma-informed approach. The Case Manager will support participants in stabilizing safely, exploring immediate needs, and connecting them to ongoing community services.

Responsibilities

Conduct brief screenings and assessments to understand risk, safety, and resource needs.
Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
Provide education, encouragement, and practical support tailored to participant goals.
Develop short-term, accessible discharge plans for individuals staying between 4–24 hours.
Coordinate referrals and warm handoffs to community resources including substance use treatment, managed alcohol programs, mental health providers, shelters, crisis housing, social services, and hospital or emergency care when clinically appropriate.
Support crisis de-escalation and conflict intervention in collaboration with the care team.
Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
Complete required RESET Center trainings.
Perform all other duties as assigned.

Requirements

1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings.
High School diploma or equivalent.
Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners.
Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
Basic computer literacy, including the ability to document in an electronic health record (EHR).
Ability to obtain and accurately record vital signs.
Strong attention to detail and ability to complete documentation in a timely manner.
Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment.
All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Skills

Harm reduction
Crisis services
Behavioral health
Community care
Law enforcement diversion
First responder support
Emergency department support
Criminal-legal partner collaboration
Overdose Prevention and Narcan Administration
Basic computer literacy
Electronic health record (EHR) documentation
Vital signs recording
Attention to detail
Timely documentation
Basic Life Support (BLS) certification
Motivational interviewing
Crisis de-escalation
Conflict intervention

Location

San Francisco

Work Type

Full-time

Experience Level

1-3 years

Education Level

High School diploma or equivalent
Associate Degree in Behavioral Health or related field (preferred)

Salary/Compensations

$26—$30 USD

Benefits

Comprehensive health insurance (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity)
Company-paid Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care, dependent care, commuter benefits)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Company-paid parental leave
Employee Assistance Program
Shift Differentials: +$2/hr (Mon-Thurs Nights), +$3/hr (Fri-Sun Nights), +$2/hr (Sat-Sun Days)

About the Company

Connections Health Solutions is a mission-driven organization focused on redefining behavioral health crisis care and saving lives.
They provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to resources for recovery.
Founded by emergency room psychiatrists, their physician-led, data-driven model has over 15 years of crisis care expertise.
Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice.
The RESET Center, operated by Connections, is located in San Francisco and serves as an alternative destination for individuals found to be publicly intoxicated.
The RESET Center collaborates with law enforcement and public health agencies to divert intoxicated individuals from the criminal justice and healthcare systems.
Connections Health Solutions is a Second Chance employer.

Equal Opportunity

Connections Health Solutions is an Equal Opportunity Employer.
They welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
They are committed to creating an inclusive and welcoming environment for all employees and applicants.