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About the Role
FirstCall Mechanical is seeking a Field Service Mechanic to join their fast-growing team. This role requires a high level of mechanical aptitude, a safety-oriented mindset, and strong analytical and problem-solving skills. The ideal candidate will be self-motivated with effective communication abilities, ready to provide on-site service and support to customers across various industries.
Responsibilities
- Set up new equipment and ensure correct operation.
- Perform proactive service checks and preventative maintenance.
- Diagnose and fix malfunctioning equipment.
- Identify problems and implement solutions to restore equipment functionality and reduce downtime.
- Provide technical support and guidance to customers.
- Keep detailed records of services performed, assets used, and customer interactions.
- Travel frequently to various customer sites for on-site service.
Requirements
- Maintain confidentiality.
- Possess a high level of mechanical aptitude.
- Be safety-oriented, analytical, and perceptive.
- Have a critical thinking mindset.
- Possess effective communication skills.
- Be self-motivated.
- Communicate and listen to other team members.
- Be willing to learn and be coached.
- Be willing to analyze self-performance and look for opportunities to improve.
- Possess excellent communication and interpersonal abilities.
- Ability to work in a fast-paced and dynamic environment.
- Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
- Work overtime, weekends, and holidays, as required.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way.
- Ability to figure out processes and simplify them in order to maximize workflow.
- Regularly use hands.
- Frequently stand, walk, and sit.
- Continually climb or balance and stoop, kneel, crouch, or crawl.
- Regularly lift and/or move up to 75 pounds.
- Specific vision abilities required include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
Skills
- Mechanical aptitude
- Troubleshooting
- Customer support
- Documentation
- Communication
- Analytical skills
- Problem-solving
Location
- Remote - USA
- KATS - Wellsville, NY 14895
Work Type
- Fully remote
- Full-time
Experience Level
- Entry
Salary/Compensations
- $26.00 - $28.00 Hourly
Benefits
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
- 401(k) Retirement Savings Plan with a 5% match
- Life Insurance
- Short & Long-Term Disability
- Up to 4 weeks of Paid Off
- 9 Paid Holidays + Veterans Day for Veterans
- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Company vehicle or allowance
- Mobile phone or phone allowance
- Uniforms
- Work boot allowances
About the Company
- KATS is a rotating equipment service and maintenance company serving customers across the United States.
- Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
- FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
- FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
- With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
- The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
- FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.
- We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.