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About the Role

Mastercard's Loyalty team partners with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value. The Director, Product Management, Enterprise Loyalty will shape the global product strategy for Enterprise Loyalty, define new capability launches, and support commercialization across regions. This role collaborates across Product, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to build clear product narratives, strengthen go-to-market execution, and ensure rewards solutions deliver measurable value.

Responsibilities

Contribute to the global product strategy and roadmap for Enterprise Loyalty, focusing on client value, market relevance, and scalable growth.
Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommendations, and execution plans.
Support the full product lifecycle from concept and validation through launch, commercialization, growth, and ongoing optimization.
Develop go-to-market plans, product positioning, sales enablement, and launch materials to support regional and commercial teams.
Partner with Consulting, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to align product priorities and support market adoption.
Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced rewards capabilities.
Utilize data, client feedback, and performance insights to identify opportunities, prioritize improvements, and strengthen product, revenue, and customer experience outcomes.
Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets.
Develop clear product narratives and executive-ready communications for internal teams.
Contribute to continuous improvement of the rewards operating model, sharing best practices and strengthening product management discipline.

Requirements

Experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments.
Global product experience, including working across regions, markets, client segments, or operating models, with adaptability to local market needs.
Strong product management experience, including product strategy, roadmap development, go-to-market planning, commercialization support, and product lifecycle management.
Demonstrated ability to translate strategy into practical plans for complex, cross-functional environments.
Experience supporting or leading product launches, market rollouts, commercialization efforts, or client implementations.
Strong analytical mindset, using data, metrics, and business cases to support recommendations and improve product performance.
Comfort operating in ambiguity, structuring problems, and moving teams from idea to validation to execution.
Strong communication skills, with the ability to create clear product narratives and engage stakeholders across levels and functions.
Demonstrated ability to influence and build trusted relationships with regional teams, internal partners, vendors, and clients.
Commitment to continuous learning, collaboration, and delivering products that create value.

Location

Toronto, Canada

Work Type

Full-time

Salary/Compensations

$150,000 - $234,000 CAD

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.