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About the Role

Bacon Home Remodeling is hiring a Call Center Representative / Appointment Setter to join our growing team in Buffalo, NY. This position is focused on helping homeowners who have already requested information about our bathroom remodeling services. No cold calling. No selling. You will speak with interested homeowners, answer basic questions, and schedule free in-home consultations for our remodeling specialists. We are looking for someone who is friendly, reliable, comfortable on the phone, and enjoys helping people.

Responsibilities

Answer incoming calls from homeowners responding to advertisements
Contact homeowners who have requested information
Schedule qualified appointments for in-home consultations
Follow a provided call script and process
Provide excellent customer service over the phone
Gather and update customer information accurately
Confirm scheduled appointments
Enter customer details into the computer system
Follow up with homeowners when needed
Maintain accurate lead information and reports

Requirements

Customer service experience preferred
Comfortable speaking with customers over the phone
Good communication skills
Professional and friendly attitude
Basic computer skills
Organized and detail-oriented
Ability to follow a process and stay on task

Skills

Call center experience
Appointment setting experience
Sales experience
Hospitality experience
Customer service experience

Location

Buffalo, NY

Work Type

Part-Time
Full-Time
Onsite

Experience Level

Training provided

Salary/Compensations

$16–$25 per hour
Bonus Opportunities

Benefits

Medical insurance
Dental insurance
Paid vacation
Paid sick time
Training provided

About the Company

Bacon Home Remodeling has over 25 years of experience helping homeowners improve their homes with high-quality acrylic bath remodeling solutions.
We are a growing company that values teamwork, customer service, and employee success.