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About the Role

As an ALAÏA Stylist, you will be an ambassador of the Maison, responsible for welcoming every guest into the ALAÏA family. You will play an essential part in the smooth running of our boutique and ensuring a seamless client journey. You will serve as a trustworthy advisor to clients and a reliable partner to the store team.

Responsibilities

• Contribute to reaching weekly/monthly store targets with the team.
• Be aware of store and individual Sales and KPI targets and actively engage in all actions to reach them.
• Increase average basket in quantity and value (UPT, VPT) and develop cross-selling opportunities.
• Utilize knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
• Cultivate exceptional client relationships to maintain and enhance client loyalty.
• Establish action plans and strategies to increase and develop your client base.
• Engage clients by asking open questions, listening to their needs, and gathering the right information to make sales and ensure client returns.
• Participate in client events.
• Address client issues by promptly investigating opportunities and root causes, proposing solutions, and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service.
• Reinforce clientele relationships with consistent follow-up.
• Bring to life the ALAÏA client experience, representing the highest standards and promoting ALAÏA's name and image within the Boutique.
• Welcome clients in the boutique, over the phone, and by e-mail according to ALAÏA guidance and standards.
• Develop a client book and update the client database, nurturing client loyalty through excellent service and treatment.
• Ensure every client is welcome, well taken care of, and develop long-term relationships.
• Be aware of CRM targets and actively engage in all actions to reach them.
• Implement personalized reach-out campaigns and utilize all clienteling tools available to complete CRM tasks within given timeframes.
• Consistently capture client data and take notes of all qualitative information.
• Familiarize yourself with the portfolio of customers.
• Utilize all omnichannel services available to grow omnichannel sales.
• Actively complete trainings and participate in all commercial activities set by the SM/ASM/HO.
• Is aware of local trading environment and competitors' activities.
• Take part actively in team meetings, events, regular inventory counts, and all daily operations as required.
• Respect and ensure the highest standards of Visual Merchandising in line with Boutique guidance.
• Ensure the Boutique is kept tidy, clean, and welcoming at all times.
• Respect and apply security rules and mindset (local and Maison security rules).
• Take care of the cash desk.
• Maintain an excellent level of product knowledge, understanding products, trends, and collections to tell the story of ALAÏA.
• Follow ALAÏA Grooming standards at all times whilst representing the Maison.
• Work closely as part of a team and with partners of the Maison.
• Ensure an impeccable store environment, back-of-house, and grooming at any time of the day.
• Proactively inform SM/ASM of any structural repair needed in store to ensure a luxurious environment.
• Implement all guidelines related to store and back-of-house management and participate in inventories.
• Support after-sales clients and follow up to ensure impeccable after-sales service.
• Comply with established Richemont policies and standards.

Requirements

• Relevant experience in Luxury Fashion / Accessories and RTW oriented, with previous experience in retail sales and operations.
• Strong sales techniques and clienteling skills.
• Excellent interpersonal and communication skills.
• A warm and friendly personality that can build relationships easily.
• Truly engaged in the ALAÏA Maison – understanding of the Maison's heritage & values.
• Strong drive to succeed and a proactive approach.
• Proficiency in Microsoft Office and email is required.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to sit down and stand for extended periods of time.
• Able to work open availability including evenings, weekends, and holidays.
• Ability to lift up to 20lb boxes regularly.

Skills

• Sales techniques
• Clienteling
• Interpersonal skills
• Communication skills
• Microsoft Office proficiency
• Email proficiency
• Attention to detail
• Multitasking

Location

• New York City

Work Type

• Full-time

Experience Level

• Retail sales and operations experience
• Luxury Fashion / Accessories and RTW oriented experience

Salary/Compensations

• $25-$29 per hour

Benefits

• Medical programs
• Dental programs
• Vision programs
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
• Richemont Americas aspires to reflect the ever-changing world around us.
• Richemont Americas is proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of colleagues and clients is rich and celebrated.
• Richemont believes that when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
• Internal mobility is one of the best growth accelerators to develop within Richemont and its Maisons.
• Employees are encouraged to be curious, drive their own career, and dream big.

Equal Opportunity

• At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.