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About the Role

This is a temporary full-time role supporting the operations of the Alaia team.

Responsibilities

• Provide wholesale admin support, including order entry and revisions.
• Enter and revise wholesale orders.
• Provide copy information to wholesale partners.
• Create and submit new wholesale accounts and doors.
• Create return authorizations (RTVs).
• Research and dispute chargebacks.
• Liaise with Logistics and Warehouse teams on shipment issues.
• Set up new accounts and doors in SAP.
• Partner with HQ on master data upload for SAP articles, RSP, margin group, article weight, delivery program, and EANs.
• Extract and format order confirmations.
• Request and reconcile EDI POs.
• Prepare orders for shipment, including delivery date, pricing date, margin group, unit confirmation, pricing, route, and client-specific requirements.
• Troubleshoot shipment issues and system errors.
• Manage NAP orders and shipments.
• Order FUR for CITES styles and RFID labels for Nordstrom.
• Implement wholesale partners' new packing and routing requirements.
• Run and send out reporting, including shipping recaps and AR logs.
• Manage daily communications with clients regarding shipments, reorders, stock availability, and mis-shipments.
• Assist the Retail Operations and Commercial teams as needed.
• Assist with the Friends and Family Sale.

Requirements

• College Degree preferred.
• Background in Operations is a plus.
• Proficient in Microsoft Office.
• SAP experience is a plus.
• Strong interpersonal and communication skills.
• Excellent time management and ability to prioritize.
• Able to work independently when necessary.
• Attention to detail is key.

Location

• New York City

Work Type

• Temporary
• Full-time

Education Level

• College Degree preferred

Salary/Compensations

• $25-$30/hr

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

About the Company

• Richemont is a world leader in the luxury sector with Houses specializing in jewelry, watches, and high-end accessories.
• Richemont strives to preserve the heritage and identity of each Maison while innovating and designing new products.
• Richemont Americas aspires to reflect the ever-changing world and is committed to building an inclusive community.
• We believe that when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Equal Opportunity

• We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.