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About the Role

As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.

Responsibilities

Provide coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences and product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and ethical business practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
Manage cash handling, customer transactions, register opening/closing, cash drawer reconciliation, nightly deposits, and store security.
Take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, including store updates and task lists, to ensure team members are informed.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to adjust product displays based on sales.
Support management in ensuring store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French or other languages.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
Cash handling
Store opening/closing procedures
Time and attendance management
Visual merchandising
Inventory management
Policy and procedure adherence
Problem-solving
Communication

Location

Queen Street

Work Type

Part Time
20-29 hours per week

Experience Level

1 year minimum supervisory experience
1 year minimum customer service and sales experience
1 year minimum cash handling and opening/closing procedures experience
1 year minimum problem-solving experience
1 year minimum fast-paced team environment experience

Salary/Compensations

$22 - $22 CAD per hour

About the Company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and are now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize that our facilities, along with our settler and newcomer staff are guests on this land.
We act to repair past harm in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.