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About the Role

Securitas Security Services USA, Inc. is seeking a dedicated and dynamic District Account Manager to support multiple key global clients by delivering best-in-class security services. You will lead a team of supervisors and security officers, engaging with senior client stakeholders and managing security projects to meet performance, conduct, and behavioral standards. The role requires a tactical leader capable of executing projects on time, within budget, and aligned with predefined objectives.

Responsibilities

Manage day-to-day operations of the site security team, including scheduling, training, counseling, mentoring, and performance management.
Ensure compliance with operational standards, company policies, and client expectations.
Act as the primary point of contact for client representatives, addressing concerns and maintaining strong relationships.
Oversee security projects from initiation to completion, ensuring they meet objectives and quality standards.
Implement solutions to enhance efficiency, safety, and security protocols.
Maintain operational excellence by achieving key performance indicators (KPIs) and service level agreements (SLAs).
Develop and execute training programs and standard operating procedures for security personnel.
Conduct audits, manage access control systems, and ensure compliance with safety regulations.
Lead by example, demonstrating Securitas' core values of Integrity, Vigilance, and Helpfulness.

Requirements

Previous management and leadership experience in a security or similar environment.
Strong operational and management skills, including planning, organizing, and decision-making abilities.
Experience in employee scheduling, training, and performance management.
Customer service management experience with a proven track record of delivering superior service.
Excellent communication and interpersonal skills.
Demonstrated ability to innovate and drive positive change.
Professionalism, ethical conduct, and integrity.
Adaptable and data-driven with strong problem-solving skills.

Skills

Risk management
Customer service management
Employee scheduling
Training
Performance management
Operational management
Planning
Organizing
Decision-making
Communication
Interpersonal skills
Problem-solving

Location

Austin, TX

Work Type

Full-time

Experience Level

Management experience
Leadership experience

Salary/Compensations

$58,000 - $60,000 annually

Benefits

Competitive Salary
Monthly Vehicle Allowance: $600.00
Medical, dental, vision, and life insurance
10 accrued vacation days, 4 personal holidays, 6 sick days
401(k) with company match
Career Growth: Continuous training and leadership development
Dynamic Work Environment
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work

About the Company

Securitas Security Services USA, Inc., is the global leader in providing security solutions.
Our mission is to help companies protect their most important assets.
By combining state-of-the-art technology with exceptional personnel, we create custom security solutions tailored to our clients' needs.
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.
United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Equal Opportunity

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.