Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Plan and manage the functions of the hotel F&B to achieve customer satisfaction and quality service while meeting financial goals. This role is responsible for short and long-term planning and day-to-day operations, developing and recommending the budget, marketing plans, and objectives, and managing within approved plans.
Responsibilities
- Manage Human Resources to attract, retain, and motivate employees, including hiring, training, development, coaching, performance reviews, problem resolution, and discipline.
- Develop, recommend, implement, and manage the annual budget, business/marketing plan, forecasts, and objectives.
- Implement company and franchise programs, develop local programs and procedures, and manage operations ensuring compliance with SOPs, safety regulations, and all federal, state, and local laws.
- Resolve customer complaints to maintain a high level of customer satisfaction and quality.
- Comply with emergency organizational procedures and train staff for protection of guests, staff, and company assets.
- Promote an accident prevention program to minimize liabilities and related expenses.
- Manage the maintenance and sanitation of the front and back of the house to protect assets, comply with regulations, and ensure quality service.
- Assume the responsibilities of the General Manager in their absence.
Requirements
- High School diploma/secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing, and interpreting complex activities or information to improve practices or develop new approaches.
- Ability to make decisions with general policies and procedures for guidance and keep the General Manager informed.
- Requires highly developed communication skills for leading staff and guest satisfaction.
- Must have excellent speech and written skills.
- Must have excellent literacy skills for reports, policies, and procedures.
- Must have vision ability to visually inspect the hotel.
- Must have mobility to walk through the front and back of the hotel.
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Ability to work a flexible schedule including nights, weekends, and/or holidays.
Skills
- Human Resources Management
- Budget Management
- Marketing Planning
- Operations Management
- Customer Service
- Complaint Resolution
- Compliance
- Safety Regulations
- Emergency Procedures
- Accident Prevention
- Maintenance and Sanitation
- Communication Skills
- Literacy Skills
- Math Skills
- Problem-Solving
- Reasoning
- Motivating
- Training
Location
- Buffalo, NY
Work Type
- Full-time
Experience Level
- Manager
Education Level
- High School Diploma
Salary/Compensations
- $80,000 to $85,000
Benefits
- Bonus potential
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
About the Company
- Hotel Equities is a multi-award-winning hotel development and hospitality management company.