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About the Role
Attain Finance is a leading consumer credit lender with over 50 years of expertise, offering convenient and accessible financial services. Join a dynamic, innovative, and collaborative team shaping the future of consumer finance.
Responsibilities
- Design, configure, implement, and optimize outbound dialing technologies for customer engagement, collections, servicing, and sales.
- Serve as the technical expert for dialer platforms, collaborating with strategy, operations, workforce management, compliance, and technology teams.
- Translate business objectives into scalable dialing solutions.
- Design and maintain campaigns, routing logic, integrations, and automation capabilities.
- Ensure compliance with all regulatory and organizational requirements.
- Administer and optimize outbound dialer platforms, including campaign setup and dialing strategies.
- Configure systems to meet business requirements and drive performance outcomes.
- Manage data integrations, validate files, and ensure accurate data flow.
- Ensure compliance with TCPA, FDCPA, and related regulations through consent management, calling windows, and Do Not Call processes.
- Monitor platform performance, troubleshoot issues, and support operational continuity, including after-hours incidents.
- Analyze campaign performance to identify optimization opportunities, develop reporting, and provide strategic recommendations.
- Support testing, change management, and documentation for system enhancements and production updates.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
- 3+ years of experience supporting outbound dialer platforms.
- Experience with one or more of the following technologies: NICE CXone, NICE SmartReach, LiveVox, Alvaria, Aspect, Genesys Cloud, Five9.
- Experience configuring outbound campaigns and dialing strategies.
- Strong understanding of predictive, progressive, and preview dialing methodologies.
- Experience troubleshooting production systems and integrations.
- Strong analytical and problem-solving skills.
Skills
- NICE CXone
- NICE SmartReach
- LiveVox
- Alvaria
- Aspect
- Genesys Cloud
- Five9
- SQL
- APIs
- system integrations
- cloud contact center technologies
- customer engagement strategy
- journey design
- omni-channel environments
Location
- London, KY Office
Work Type
- Hybrid
Experience Level
- 3+ years of experience supporting outbound dialer platforms
Education Level
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
Salary/Compensations
- $24.00-$33.50 USD per hour
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- Disability
- Other voluntary coverages
About the Company
- Attain Finance brings over 50 years of expertise in providing credit solutions across the U.S. and Canada.
- Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit.
- We are a leading consumer credit lender that thrives on innovation and collaboration.
Equal Opportunity
- Attain Finance supports Equal Employment Opportunity.
- Attain is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
- We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
- We do not discriminate based on any other characteristic protected by applicable state/provincial or local law.
- Attain provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law.