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About the Role

The Brick is seeking enthusiastic individuals with a customer-focused attitude to join our management team. This role offers a rewarding experience in our retail locations, emphasizing team spirit and career growth.

Responsibilities

• Maintain excellence in store merchandising, detail, and customer service.
• Recruit, hire, and develop staff through coaching, goal setting, and performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Ensure 100% customer satisfaction.
• Lead by example, promoting teamwork within all departments.
• Ensure a high-level of data entry accuracy with minimal errors.
• Maintain store inventory levels and inventory accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Understand, implement, and ensure compliance with all Brick Group policies & procedures.

Requirements

• High school diploma or equivalent.
• 2 or more years of customer service or sales experience.
• Previous retail Supervisory or Senior Associate experience is an asset.
• Proven track record in customer service, operations, and merchandising.
• Excellent verbal and written communication skills.
• Highly developed problem-solving skills.
• Good time management skills and work ethic.
• The ability to promote an extreme level of excellence and pride in customer service and store detail.
• Flexibility to work any shift, including evenings and weekends, as required.

Skills

• Customer service
• Sales
• Supervisory experience
• Operations
• Merchandising
• Communication skills
• Problem-solving skills
• Time management
• Work ethic
• Leadership

Location

• Retail locations

Work Type

• Full-time

Experience Level

• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience

Education Level

• High school diploma or equivalent
• Post secondary education an asset

Salary/Compensations

• Competitive remuneration package that will commensurate with experience

Benefits

• Flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Employee discounts

About the Company

• The Brick is committed to fair and accessible employment practices.

Equal Opportunity

• The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com