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About the Role

Partnering with a well-established organization in Dubai to recruit a VIP IT Support Engineer passionate about delivering exceptional technology support and customer service to senior executives and business leaders. This role offers an excellent opportunity for an IT professional to thrive in a fast-paced corporate environment, providing high-quality, white-glove support to executive stakeholders and ensuring seamless day-to-day technology operations for senior leadership.

Responsibilities

Provide dedicated IT support to executives, senior management, and VIP users.
Diagnose and resolve hardware, software, operating system, network, and mobility-related issues.
Support Windows and macOS devices, Microsoft 365 applications, and collaboration platforms.
Administer user accounts, access permissions, multi-factor authentication (MFA), and identity management.
Coordinate executive onboarding and offboarding, ensuring all IT equipment and access are prepared and managed efficiently.
Support meeting rooms, video conferencing systems, and executive events.
Provision laptops, desktops, mobile devices, and peripherals.
Install, configure, and maintain software applications and operating system updates.
Work closely with internal technical teams and third-party vendors to resolve complex technical issues.
Maintain accurate documentation of incidents, resolutions, and technical procedures.
Ensure service requests and incidents are handled within agreed service levels while delivering an exceptional customer experience.

Requirements

3–8 years of experience in IT Support, Desktop Support, End User Computing (EUC), or Executive/VIP Support.
Hands-on experience supporting Microsoft Windows and macOS environments.
Strong knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
Experience with Active Directory, Microsoft Entra ID (Azure AD), and user identity management.
Experience supporting iOS and Android mobile devices.
Knowledge of ServiceNow or other IT Service Management (ITSM) platforms.
Strong troubleshooting skills covering hardware, software, printers, networking, and peripheral devices.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.
High level of professionalism, discretion, and commitment to delivering outstanding support to executive stakeholders.
Experience providing dedicated support to C-level executives or senior leadership.
ITIL Foundation certification.
Experience with Microsoft Intune, SCCM, or other endpoint management solutions.
Knowledge of meeting room technologies, audio-visual equipment, and collaboration platforms.
A strong customer-first mindset.
Excellent problem-solving and troubleshooting abilities.
Confidence in supporting senior executives in high-pressure situations.
Outstanding communication and relationship-building skills.
A proactive approach with strong attention to detail.
The ability to maintain confidentiality and professionalism at all times.

Skills

Microsoft Windows Support
macOS Support
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID (Azure AD)
User Identity Management
iOS Support
Android Support
ITSM Platforms
ServiceNow
Hardware Troubleshooting
Software Troubleshooting
Printer Troubleshooting
Networking Troubleshooting
Peripheral Device Troubleshooting
Communication Skills
Interpersonal Skills
Customer Service Skills
Problem-Solving
Troubleshooting Abilities
Relationship-Building Skills
Microsoft Intune
SCCM
Endpoint Management Solutions
Meeting Room Technologies
Audio-Visual Equipment Support
Collaboration Platforms Support

Location

Dubai

Work Type

Full-time

Experience Level

3-8 years

About the Company

The organization is well-established in Dubai.
The client is committed to building a diverse and inclusive workplace.
The organization particularly encourages applications from talented women to help strengthen diversity within the team.

Equal Opportunity

Applications from qualified professionals of all backgrounds are welcomed.
The organization particularly encourages applications from talented women to help strengthen diversity within the team.