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About the Role

Metergy Solutions Inc. is seeking a customer service professional to enhance customer experience by providing timely, helpful, and professional assistance to customers. This role is crucial for maintaining customer satisfaction and supporting the company's mission of providing accurate and reliable utility consumption data.

Responsibilities

• Respond to telephone service requests in a fast-paced environment.
• Participate in special projects and initiatives as assigned.
• Ensure timely resolution of all customer inquiries.
• Process electronic customer inquiries, forms, applications, and customer service requests via email.
• Research, analyze, and provide resolutions for customer billing complaints.
• Schedule customer payment arrangements.
• Record and track detailed customer interactions and transactions.
• Initiate and handle inbound and outbound calls on delinquent accounts.
• Escalate accounts according to Collections policies and procedures.
• Display professional telephone etiquette when communicating with customers.
• Set up disconnections and reconnections.
• Prepare and analyze reports on outstanding balances.

Requirements

• Previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.
• Minimum high school diploma or equivalent experience/training.
• Spanish communication skills.
• Clear and effective communication skills in English (oral and written, with excellence in spelling and grammar).
• Ability to remain calm and professional in stressful situations.
• Ability to manage conflict.
• Detail-oriented, analytical, and inquisitive.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Good keyboarding skills with experience with Word and Excel software.
• Experience working in multiple systems.
• Ability to adapt to a changing environment.
• Strong organizational and prioritization skills.

Skills

• Spanish communication
• English communication
• Spelling
• Grammar
• Conflict management
• Problem-solving
• Microsoft Word
• Microsoft Excel
• Typing

Location

• Markham
• North York

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High School Diploma

Salary/Compensations

• $48,000 - $55,000

Benefits

• Fully company-covered health and dental benefits from day 1
• Company-funded Health Spending Account
• Deferred Profit Sharing Plan (DPSP)
• RRSP Matching
• Support for continuous learning
• Paid personal and sick days
• Vacation days
• Summer hours
• Company-sponsored social events

About the Company

• Metergy Solutions Inc. has 45 years of experience as a submetering provider, driving significant carbon emission reductions through its innovative Submetering as a Service (SaaS) model.
• The company supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings, billing and collecting for commodity costs and administrative charges.
• Metergy's submetering model reduces in-suite energy consumption by 40%, contributing to decarbonization efforts.
• The company is a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital, investment expertise, and global reach.
• Metergy is recognized as a Great Place to Work for two consecutive years, emphasizing a respectful, inclusive, and high-performing workplace culture.

Equal Opportunity

• Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.