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About the Role

Metergy Solutions Inc. is seeking a customer service professional to enhance customer experience by providing timely, helpful, and professional assistance to customers. This role is crucial for maintaining customer satisfaction and supporting the company's mission.

Responsibilities

• Respond to telephone service requests in a fast-paced environment.
• Participate in special projects and initiatives as assigned.
• Ensure timely resolution of all inquiries.
• Process electronic customer inquiries, forms, applications, and customer service requests via email.
• Research, analyze, and provide resolutions for customer billing complaints.
• Schedule customer payment arrangements.
• Record and track detailed customer interactions and transactions.
• Initiate and handle inbound and outbound calls on delinquent accounts.
• Escalate accounts according to Collections policies and procedures.
• Display professional telephone etiquette when communicating with customers.
• Set up disconnections and reconnections.
• Prepare and analyze reports on outstanding balances.

Requirements

• Previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.
• Minimum high school diploma or equivalent experience/training.
• Clear and effective communication skills.
• Ability to remain calm and professional in stressful situations.
• Ability to manage conflict.
• Detail-oriented, analytical, and inquisitive.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Good keyboarding skills with experience with both Word and Excel software.
• Experience working in multiple systems.
• Ability to adapt to a changing environment.
• Strong organizational and prioritization skills.

Skills

• Customer Service
• Communication Skills
• Problem-Solving
• Organizational Skills
• Prioritization Skills
• Microsoft Word
• Microsoft Excel

Location

• Markham
• North York

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High School Diploma

Salary/Compensations

• $48,000 - $55,000

Benefits

• Fully company covered health and dental benefits from day 1
• Company funded Health Spending Account
• Deferred Profit Sharing Plan (DPSP)
• RRSP Matching
• Support for continuous learning
• Paid personal and sick days
• Vacation days
• Summer hours
• Company sponsored social events
• Discretionary bonus

About the Company

• Metergy Solutions Inc. has the energy, rapid growth, and excitement of a startup, combined with a stable business and a 45-year track record.
• Metergy is a technology company driving significant carbon emission reductions.
• As a leading submetering provider in North America, Metergy supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings.
• Metergy bills and collects for commodity costs and administrative charges.
• The company operates on an innovative Submetering as a Service (SaaS) model, generating long-term recurring revenue.
• Submetering is proven to reduce in-suite energy consumption by 40%, contributing to decarbonization efforts.
• Metergy has over 900,000 contracted meters, issues over 4 million utility bills annually, and employs over 500 team members.
• Metergy is a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital, investment expertise, and global reach.
• Metergy's mission is to provide building owners and occupants with accurate utility consumption data through market-leading submetering and billing expertise, while fostering an empowered and inspired workplace.
• Metergy has been recognized as a Great Place to Work for two consecutive years.
• The company fosters a respectful, inclusive, and high-performing workplace.

Equal Opportunity

• Our recruitment process includes accommodation for applicants with disabilities.
• All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.