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About the Role

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience. This role acts as a key point of contact for members, representing the brand, driving membership sales and retention, and partnering with the team to achieve sales goals and maintain a welcoming environment.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests.
• Conduct studio tours and present membership options, programs, services, and benefits.
• Achieve individual and team sales goals through outreach, follow-ups, and lead generation.
• Build and maintain relationships within the local community to increase brand awareness and generate new business.
• Support the onboarding, training, and mentoring of Sales Associates.
• Maintain accurate member records and complete all required documentation.
• Accurately process sales transactions, including cash and credit card payments.
• Respond promptly and professionally to member inquiries, feedback, and concerns.
• Partner with studio team members to deliver a seamless member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, and well-presented studio environment.
• Participate in scheduled team meetings, trainings, and development opportunities.
• Understand and commit to exceptional customer service and core values.

Requirements

• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
• Ability to problem solve and work under pressure.
• Ability to manage unexpected challenges with a calm and professional demeanor.

Skills

• Strong communication skills
• Service-oriented mindset
• Teamwork
• Efficiency Orientation
• Flexibility
• Mature Confidence
• Integrity
• Emotional intelligence
• Proficient with Microsoft Office Suite
• Proficient with graphic design tools like Canva
• Professionalism and a positive service attitude
• Proactive, reliable, and consistent
• Excellent organizational, attention to detail, and time management skills
• Sharp listening skills
• Critical thinker
• Excellent research skills
• Results orientated and self-motivated
• Ability to build relationships
• Exceptional service attitude
• Excellent people skills

Location

• Fitness studio environment

Work Type

• Full-time
• Flexible schedule as needed, including weekends and holidays

Experience Level

• 0-1 year in customer service, sales, hospitality, or related field
• At least 6 months in leadership, supervisory responsibilities, or managing people, programs, or projects

Education Level

• High school diploma or equivalent required

Benefits

• Membership options, programs, services, and benefits are communicated to members.

About the Company

• AFG HoldCo is committed to fostering a diverse, equitable, and inclusive workplace.
• We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities.
• We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation.

Equal Opportunity

• AFG HoldCo is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
• We comply with all laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC) and other governing bodies in the locations where we operate.
• This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
• AFG HoldCo is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.