Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager at Paramount Commerce, you will own the merchant relationship for our Pay by Bank products. You will work closely with Business Development for seamless transition from onboarding to launch, and become the trusted advisor who keeps merchants satisfied and growing with us year over year. This role requires proactive engagement to identify opportunities and address issues before they arise, ensuring merchants understand the value of Pay by Bank and supporting their expansion into new offerings.

Responsibilities

Be the primary point of contact and trusted advisor for your portfolio of merchants, owning their satisfaction, retention, and experience.
Build strong relationships through consultative engagement, educating merchants on product features, new offerings, and industry trends.
Conduct regular business reviews to confirm merchant value, address issues, and identify improvement opportunities.
Provide clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
Handle routine operational requests and complex projects or integrations, removing roadblocks for early adoption and value.
Manage service requests, gather product feedback, and drive escalations to resolution.
Achieve revenue targets within assigned accounts through strategic relationship management and consultative engagement.
Gain deep insight into each merchant's business model to position and upsell solutions, growing the portfolio and optimizing payment performance.
Build and execute account plans, leading up-sell and cross-sell of additional Pay by Bank products and functionalities.
Monitor processing activity, analyze trends, and communicate key insights to merchants to support informed decisions and proactively flag risk.
Develop deep knowledge of payment technology and services, and communicate product capabilities clearly to meet merchant needs.
Monitor competitive offerings, industry trends, and regulatory changes to inform account and sales strategy.
Partner with Sales, Customer Support, Operations, Finance, Product, Risk, and Marketing to resolve inquiries and relay merchant feedback.
Collaborate with Marketing and Product on tailored initiatives that strengthen merchant partnerships where a strong business case exists.
Use the CRM to manage the full account and sales cycle, track pipeline, and report on activity and outcomes with accuracy and consistency.

Requirements

5+ years in account management, e-commerce, or B2B sales, managing the full lifecycle from onboarding to growth.
Proficiency in Excel.
Seasoned in using a CRM.
Top-tier presentation, listening, and negotiation skills.
Willingness to travel within North America as needed.

Skills

Fintech
Payments
Technical sales
Commercial acumen
Analytical skills
Organization
Problem-solving
Collaboration
Communication
Presentation
Listening
Negotiation

Location

Toronto

Work Type

Hybrid

Experience Level

5+ years

Salary/Compensations

80,000 to 100,000 CAD base salary
Variable pay in addition to base salary, paid quarterly

Benefits

Competitive salary + performance bonus
Generous Vacation + Summer Fridays
Health & Dental Benefits
Wellness Spending Account
Retirement savings matching plan
Quality Hardware provided
Parental leave top up program
Birthday Day Off
Quarterly Socials
Volunteer Days

About the Company

Paramount Commerce is a leading fintech company focused on simplifying payments in Canada, redefining online purchasing since the early 2000s by enabling direct bank account payments.
We are committed to providing the highest standards of security and risk management to support seamless payments and rich data.
We are strategically positioning ourselves for global expansion and seeking talented professionals to drive innovation and growth.
We are a Canadian company with over 22 years of history.

Equal Opportunity

Paramount Commerce is proud to be an equal opportunity employer, practicing ethical and fair hiring processes.
We strongly encourage applications from diverse backgrounds, believing that different perspectives, experiences, backgrounds, and skill sets create high-performing teams.
We are committed to creating a place for employees to be their authentic selves.
Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support.