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About the Role
The Marriott Syracuse Downtown is seeking Front Desk Agents to join their team. This role is crucial for delivering outstanding guest service and financial profitability, offering a stepping stone for a career in hospitality.
Responsibilities
- Greet and register guests, including inputting and retrieving computer information, confirming guest details and room rates, selecting rooms, coding keys, promoting marketing programs, and providing welcome information.
- Assist guests with check-out, including verifying room and service charges, using the point-of-sale system, handling payments, processing credit/debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates.
- Demonstrate thorough knowledge of hotel information, including room types, rates, packages, promotions, and local area details, to answer guest questions.
- Utilize up-selling techniques to promote hotel services and facilities to maximize room occupancy.
- Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
- Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
Requirements
- Possess a self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Communicate effectively with guests.
- Willing to assist coworkers and be a team player.
- Adaptable to changes in work area and hotel procedures.
- Willingness to learn new skills and improve existing ones.
- Ability to solve routine problems and ask for help when needed.
- Understand that every associate is a guest relations ambassador.
- Flexible availability required, including weekends.
- Customer service experience is preferred.
- Hotel experience is preferred.
Skills
- Computer operations
- Point-of-sale system usage
- Money handling
- Up-selling
- Problem-solving
- Guest relations
Location
- Syracuse, NY
Work Type
- Full-time
- Flexible availability
Experience Level
- Preferred customer service experience
- Preferred hotel experience
Benefits
- Free parking
- Free staff meals
- Competitive Paid Time Off
- Health Benefits
- Hotel room discounts at Marriott properties worldwide
About the Company
- Marriott Syracuse Downtown is a renovated, beautiful hotel property with robust history and community involvement.
- Crescent Hotels & Resorts strives to create a great place to work where associates are respected for their differences.
- The company is dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- Crescent Hotels & Resorts focuses on change through training, recruiting, and promoting diverse talent.
Equal Opportunity
- Associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- Dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- Examining our own beliefs and behaviors to create change through training, recruiting, and promoting diverse talent to strengthen our culture.