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About the Role
As an Assistant Store Manager (ASM), you’ll support customers with financial needs while gaining hands-on experience running a store. You will develop leadership skills by driving account management, customer outreach, and risk management in a performance-driven, people-first environment with significant growth potential.
Responsibilities
- Maximize customer success by offering financial services that fit their needs.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
- Complete daily call campaigns to market services, build new business, and nurture customer relationships.
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service.
- Maintain customer information in the point of sale (POS) system with accuracy and integrity.
- Provide support, coaching, and development to Customer Service Representatives.
- Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Help conduct store audits, create reports, and compile financial data to further ensure compliance.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Conduct additional tasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends.
Requirements
- Bilingual (English/Spanish).
- A high school diploma or equivalent.
- Minimum one year’s experience in customer service, sales, or retail.
- At least 3 months of supervisory, key holder, or relevant leadership experience.
- Excellent verbal and written communication skills.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Background check required.
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Skills
- Customer service
- Sales
- Retail
- Supervisory experience
- Key holder experience
- Leadership
- Verbal communication
- Written communication
- Phone proficiency
- POS system proficiency
- Microsoft Office proficiency
- Computer systems proficiency
- Driving
- Risk assessment
- Account management
- Customer outreach
- Financial services
- Loan processing
- Check cashing
- Ancillary product processing
- Call campaigns
- Business development
- Customer relationship management
- Brand recognition
- Customer loyalty
- Recovery processes
- Collection calls
- Data integrity
- Coaching
- Development
- Quality standards
- Safety procedures
- Vehicle appraisal
- Store errands
- External marketing
- Business-to-business partnerships
- Referrals
- In-store events
- Community events
- Office security
- Vault management
- Cash drawer management
- Compliance
- Policy adherence
- Procedure adherence
- Legal compliance
- Store audits
- Report creation
- Financial data compilation
- Store appearance maintenance
- Cleanliness maintenance
- Facility needs assessment
- Maintenance scheduling
- Fast-paced environment adaptability
- Multitasking
- Performance standards achievement
Location
- Austin, TX
Work Type
- Full-time
- Onsite
Experience Level
- Minimum one year’s experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.50 per hour
Benefits
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules.
- Cross brand training.
- Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational reimbursement program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits including dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
About the Company
- Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S.
- We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
- Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Equal Opportunity
- The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
- CCFI Companies, LLC is an equal-opportunity employer.