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About the Role

This position is responsible for analyzing, documenting, organizing, and publishing policies, procedures, and guidelines for internal operations divisions. It involves leading facilitation work with customers to gain acceptance and consensus, supporting efforts to improve content taxonomies and organization, and staging/publishing new and revised records.

Responsibilities

• Analyzing, documenting, organizing, and publishing policies, procedures, and guidelines for internal operations divisions.
• Leading facilitation work with internal and external customers to gain acceptance and consensus.
• Supporting efforts to improve content taxonomies and content organization.
• Staging and publishing new and revised records on approval applications.
• Securing cooperation of appropriate levels of authority.
• Consulting with local content owners to ensure standards, templates, and publishing protocol are followed.
• Supporting content organization and standardization efforts that lead to improved search efficiency and usability.

Requirements

• Bachelor’s degree AND five (5) year experience with corporate content management, knowledge management and policy and procedural research, writing and storage OR 10 years’ experience with corporate content management, knowledge management and policy and procedural research, writing and storage.
• Three (3) years’ learning and development experience in a corporate or business setting.
• Strong research skills including gathering and analyzing data from multiple sources to develop Web content, training materials, and online help content.
• Experience with documenting software projects.
• Proven technical writing and editing skills.
• Proven ability to create creative, unique, and relevant online content for the web.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and meet aggressive tight deadlines.
• Strong customer services focus and detailed oriented.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Ability to work with others to analyze information and evaluate results to identify appropriate solutions.
• Ability to develop solutions to meet individual and departmental goals.
• Strong and proven presentation, interpersonal, organizational and analytical skills.
• Strong technical writing and content skills to convey complex technical information clearly and convincingly.
• Ability to function effectively as part of a team.
• Ability to maintain discretion and confidentiality.
• Ability to understand and follow directions.
• PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and other document and web-based application or tools.
• Two (2) years’ healthcare insurance operations experience (preferred).
• Aptitude to learn HCSC operations and technical terminology (preferred).
• Ability to work with multiple internal and external customers, senior management, subject matter experts (preferred).
• Familiarity with emerging content/knowledge organization models and practices in the industry (preferred).

Skills

• Corporate content management
• Knowledge management
• Policy and procedural research, writing and storage
• Learning and development
• Research
• Data gathering and analysis
• Web content development
• Training material development
• Online help content development
• Documenting software projects
• Technical writing
• Editing
• Online content creation
• Self-direction
• Initiative
• Decision-making
• Organizational skills
• Customer service
• Attention to detail
• Verbal communication
• Written communication
• Consulting
• Analytical skills
• Inductive reasoning
• Deductive reasoning
• Presentation skills
• Interpersonal skills
• Teamwork
• Confidentiality
• Following directions
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years
• 10 years

Education Level

• Bachelor’s degree
• Master’s degree in Library and Information Sciences or Communications (preferred)

Salary/Compensations

• $55,900.00 - $123,500.00

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

About the Company

• HCSC is dedicated to expanding access to high-quality, cost-effective health care and equipping members with information and tools to make the best health care decisions.
• As an industry leader, HCSC helps make the health care system work better for all Americans.
• HCSC offers compelling careers that encourage resourcefulness, strategic thought and empower employees to make a difference in the lives of members and their communities.
• HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions.
• HCSC is a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association.
• Divisions include Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas.

Equal Opportunity

• HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
• We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
• HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
• If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.