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About the Role

As a Service Operations Support Manager in Training, you will support operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives.

Responsibilities

Lead and manage associates to achieve production targets and maintain accurate inventory levels
Provide coaching and feedback through formal and informal observations to support associate development
Participate in hiring and training processes to build a strong, high-performing team
Monitor and maintain key performance measures to ensure operational success
Execute continuous improvement initiatives to enhance efficiency and customer experience
Resolve customer concerns promptly and professionally, delivering exceptional service
Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Requirements

Minimum of 5 years of management experience in a fast-paced, complex environment
Ability to lead teams to achieve production goals and maintain operational standards
Skilled in reading, interpreting, and maintaining accurate data records
Strong multi-tasking abilities in a dynamic work setting
Effective verbal and written communication skills for customer and associate interactions
Proficiency in common and proprietary software systems
Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

Location

Killeen, Texas

Work Type

Full-time

Experience Level

5 years of management experience

Salary/Compensations

$61,500.00 - $107,700.00

Benefits

Paid sick, vacation, and holiday time
Up to 48 hours of sick time per year
80 to 200 hours per year of vacation time
8 hours of pay for each of 6 paid scheduled holidays plus 1 floating holiday
Holiday Premium Pay if working on a scheduled holiday
Paid time away with no specified limit for full-time salaried associates (sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.) subject to manager approval.

About the Company

CarMax is the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing.
We’re rethinking the way people buy cars.
We believe work should feel meaningful and rewarding, with opportunities to make an impact every day.
We revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.
Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer.
With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress.
Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next.
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Equal Opportunity

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.