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About the Role

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. The role assists with the technical functions of dispensing prescriptions, pharmacy services, and maintaining pharmacy operations while providing superior, timely, and pleasant customer service.

Responsibilities

• Greet customers promptly and gather prescription information.
• Perform duties in priority according to the assigned role.
• Refer all clinical inquiries to the pharmacist.
• Set realistic customer expectations regarding wait times.
• Locate and cash out prescriptions and ancillary items.
• Ensure customers requiring counseling are referred to the Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to all confidentiality and privacy requirements.
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures.
• Prepare and submit orders, with the exception of controlled drugs and narcotics.
• Adjudicate third-party billing, online and manage manual Third-Party Accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Manage incoming faxes according to Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call backs.
• Accurately file completed documentation as per Pharmacy Standards of Practice.
• Assist in prescription preparation to company's standards and professional services.
• Perform data entry for new prescriptions and manage refill request processing.
• Select medications to fill prescriptions according to Pharmacy Standards of Practice.
• Efficiently count or measure, package, and label prescriptions as per Pharmacy Standards.
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems.

Requirements

• High School Diploma
• Previous Pharmacy Experience preferred
• Effective organizational skills
• Ability to multi-task
• Problem Solving Skills
• Strong attention to detail

Skills

• Customer Service
• Cash register management
• Confidentiality and privacy adherence
• Third-party billing
• Telephone communication
• Fax management
• Documentation filing
• Prescription preparation
• Data entry
• Refill request processing
• Medication selection
• Counting or measuring medications
• Packaging prescriptions
• Labeling prescriptions
• Pharmacy systems data maintenance

Location

• Community

Work Type

• Full-time
• Part-time
• Flexible schedules

Experience Level

• Preferred previous Pharmacy Experience

Education Level

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred

Benefits

• Purchase discount program
• Flexible and varied schedules
• Competitive pay
• Online learning through Academy

About the Company

• Locally owned and operated stores delivering health, beauty and convenience services.
• Associate-Owners provide local business ownership with national brand support.
• Recognize Canada's diversity as an opportunity to better serve communities.
• Innovating health and wellness in Canada through prescriptions, walk-in clinics, and a loyalty program.
• More than 1,300 locally owned and operated stores across Canada.
• Committed to building a talented team that champions collaboration, kindness, and inclusivity.

Equal Opportunity

• Accommodation is available upon request for applicants and colleagues with disabilities.
• Upholding the law is part of our Code of Conduct.