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About the Role

Provide clinical expertise to support operational decision-making through the review, analysis, and interpretation of medical information. Collaborate with a multidisciplinary team to assess medical necessity, monitor ongoing care, evaluate evacuation and repatriation requirements, and identify opportunities for cost containment while maintaining the highest standards of patient care. This role is ideal for a clinically experienced nurse who enjoys critical thinking, autonomous decision-making, and working within a fast-paced international healthcare environment.

Responsibilities

• Obtain and review verbal and written medical updates for inpatient cases.
• Analyze treatment received and proposed plans of care in real time.
• Assess medical necessity, ongoing treatment requirements, and suitability for medical evacuation or repatriation.
• Identify and recommend cost-containment strategies while safeguarding quality patient outcomes.
• Provide clinical guidance regarding acute versus pre-existing medical conditions.
• Conduct comprehensive reviews of past medical history and collaborate with operations teams to determine policy coverage and benefits.
• Partner with operations, equipment managers, and flight teams to ensure appropriate clinical staffing and equipment for escorted repatriations.
• Provide telephone and email-based travel health advice to individual travellers and corporate clients.
• Advocate for patients and provide health education when appropriate.
• Maintain confidentiality and privacy of sensitive medical information.
• Participate in ongoing professional development and continuing education.
• Support quality management initiatives and continuous improvement activities.
• Document and escalate customer concerns or dissatisfaction when required.
• Provide out-of-hours support for urgent precertification requests and clinical reviews.
• Undertake additional duties as required.

Requirements

• Strong computer literacy, including proficiency with Microsoft Office applications.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Demonstrated understanding of anatomy, physiology, disease processes, illness, and injury.
• A flexible and adaptable approach to work.
• Current registration as a Registered Nurse (RN) with the Nursing and Midwifery Board of Australia (NMBA).
• Minimum 5 years of post-registration clinical experience in an acute care setting such as: Emergency Nursing, Intensive Care (ICU), Critical Care, Prehospital or Retrieval Medicine.
• Ability to complete a 6-week intensive in-person training program.
• Ability to complete up to 5 months of additional hybrid training and development during the probation period.
• Applicants must be legally authorized to work in Australia.
• Visa sponsorship is not available for this position.

Skills

• Flight nursing or aeromedical retrieval qualifications/training.
• Aeromedical retrieval experience.
• Assistance or medical case management experience.
• International private medical case management experience.
• Pre-authorization or utilization review experience.
• Teaching, coaching, or mentoring experience.
• Personal or professional international travel experience.
• Foreign language skills.
• Strong clinical judgment and decision-making skills.
• Excellent analytical and critical thinking abilities.
• A proactive, solution-focused approach.
• Outstanding written and verbal communication skills.
• The ability to build effective relationships across multidisciplinary teams.
• Exceptional organization, prioritization, and attention to detail.
• Flexibility and resilience in a rapidly evolving environment.
• Comfort working in a predominantly desk-based setting.

Location

• Australia – Sydney, Melbourne, Newcastle or Brisbane

Work Type

• Hybrid
• Full-time

Experience Level

• Minimum 5 years of post-registration clinical experience

Education Level

• Current registration as a Registered Nurse (RN) with the Nursing and Midwifery Board of Australia (NMBA)

Salary/Compensations

• Competitive salary rates with annual incremental increases

Benefits

• Comprehensive private medical plan
• Generous leave programs and National public holidays
• Flexible working arrangements

About the Company

• Join a Global Team Supporting Travelers Worldwide
• We offer an engaging and rewarding career that supports people when they need assistance most.
• At IMG, we value diversity and are committed to creating an inclusive workplace where all employees feel respected and supported.

Equal Opportunity

• IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.