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About the Role

This is a dynamic, clinical leadership role at the heart of international assistance, aviation & travel medicine, and medical/health insurance. The role supports the Chief Medical Officer in delivering safe, timely, and compassionate care across diverse, worldwide operations, involving complex case management, clear decision-making, and cross-border collaboration.

Responsibilities

• Advise commercial and underwriting teams on risks associated with pathologies or populations during new product design and existing business performance assessment.
• Review individual cases for compliance with plan wordings and breach of exclusion clauses in live claims.
• Assist in determining medical necessity and ‘customary and reasonable practice’ in live cases and precertification.
• Assist the CMO in gathering information for complex case investigations.
• Support nursing teams globally in the remote management of patients.
• Advise on safe and timely intervention within the context of members' insurance cover.
• Liaise with patients, relatives, physicians, suppliers, and agencies to ensure safe and timely patient transfer.
• Document involvement in case management and provide clear direction to colleagues in Operations and Medical units.
• Assist the CMO in maintaining clinically robust commercial transfer services from UK and other locations.
• Determine if a patient's clinical status meets requirements for evacuation or other benefits.
• Assist the CMO and other departments in fraud detection.
• Regularly attend team, governance, network, and other meetings.
• Maintain global situational oversight of high-profile cases and patients in transfer during office hours and on-call periods.
• Participate in an out-of-hour on-call rota at weekends and for short periods during the week.
• Support the workers’ compensation nursing team in managing members ill or injured at work abroad, including rehabilitation and return to work.
• Provide input into the management of the network of field case managers.
• Participate in and champion the Enterprise-wide clinical quality improvement program.
• Provide clinical input in root cause analysis of incidents or near misses.
• Escalate clinical quality or safety concerns to the Chief Medical Officer in a timely manner.
• Attend clinical governance committee meetings and represent the CMO in their absence.
• Participate in routine network/supplier management meetings.
• Advise the networks team on the operational capability of current or prospective providers.
• Assist in investigating issues arising from the use of air and ground ambulances, hospitals, and other networks.

Requirements

• Medical degree and active license.
• Specialty background suited to travel/assistance/acute care (e.g., Emergency Medicine, Internal Medicine, Critical Care, Aviation Medicine).
• Proven experience in complex case management, decisive clinical communication, and multidisciplinary collaboration.
• Confidence working across time zones with concise documentation and escalations.
• Applicants must be legally authorized to work in Australia.
• Visa sponsorship is not available for this position.

Skills

• International medical insurance and assistance
• Clinical leadership
• Complex case management
• Clear decision-making
• Cross-border collaboration
• Travel medicine
• Medical/health insurance
• Remote management of patients
• Clinical quality improvement
• Root cause analysis
• Network/supplier management

Location

• Australia – Sydney, Melbourne, Newcastle or Brisbane

Work Type

• Hybrid
• Full-time

Experience Level

• Medical Director
• Clinically experienced Registered Doctor

Education Level

• Medical degree

Salary/Compensations

• Competitive salary rates with annual incremental increases

Benefits

• Comprehensive private medical plan
• Generous leave programs
• National public holidays
• Flexible working arrangements
• Funded continual professional development
• Funded activities or professional memberships required to maintain professional registration

About the Company

• IMG is one of the world’s leading international medical insurance and assistance organizations, supporting individuals, families, and organizations globally.
• We deliver true global peace of mind® every day.
• We are expanding our clinical leadership team.

Equal Opportunity

• IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.