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About the Role
SimonMed Imaging's Patient Service Specialists are the first point of contact, guiding patients through admission with accuracy, compassion, and confidence, ensuring every detail of their visit is handled seamlessly. This role facilitates the patient admission flow, from greeting patients to verifying insurance and processing documentation, ensuring each visit starts with clarity, efficiency, and care.
Responsibilities
- Greeting patients
- Verifying insurance
- Processing documentation
- Accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments
- Support patients and teams with professionalism and empathy
- Contribute to smooth, collaborative front desk operations
- Help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience
Requirements
- 1+ years of customer service, patient access, medical office, or call center experience preferred
- Experience with scheduling, insurance verification, or healthcare registration processes preferred
- Strong computer and data entry skills
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Experience working with EMR/PM systems preferred
- High school diploma or equivalent required
- Employment is contingent upon successful completion of drug and background screening
- Some positions will require a favorable driving record
Skills
- Patient-first mindset
- Strong communication
- Team-oriented approach
- Attention to detail
- Adaptability
- Composure
- Reliability
- Accountability
- Problem-solving
- Empathy
- Professionalism
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years preferred
Education Level
- High school diploma or equivalent required
Benefits
- Free, whole-body scans
- Competitive wages
- No nights/no calls/no weekends
- Cross training opportunities
- Medical, dental, and vision insurance
- 401(k) eligibility
- Pet Insurance
- Paid holidays
- PTO
- Sick Time
About the Company
- At SimonMed Imaging, the patient experience starts long before an exam takes place.
- We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and takes pride in delivering exceptional service.
- If you enjoy helping people, solving problems, and being part of a collaborative healthcare team, this is an opportunity to make a meaningful impact every day.
- Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.
- Gain experience in healthcare operations, patient access, and medical administration within a growing organization.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.