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About the Role

As a Retail Associate at the 9/11 Memorial & Museum, you will play a key role in creating a memorable and respectful experience for visitors from around the world. This position is an opportunity to work in a deeply meaningful setting, where you’ll deliver exceptional customer service and be a part of honoring and preserving the legacy of 9/11, ensuring every visitor’s experience is impactful and respectful. You’ll be responsible for the daily operations of the Museum store, café, outdoor carts, and Audio Guide Desk.

Responsibilities

Proactively greet and welcome visitors, providing excellent customer service in the retail areas which include the Museum Store, Café, Audio Guide desk and Retail Carts on the Memorial.
Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
Remain mobile and engaged with customers on the sales floor, ready to assist with product inquiries or needs.
Encourage mission support by asking for donations.
Ensure the store, café, and retail cart areas are clean, organized, and visually presentable to visitors.
Foster a positive and professional work environment by collaborating with team members from across the organization.
Uphold institutional policies and procedures while maintaining outstanding customer service.
Accurately process transactions, including cash and credit card payments, following all financial and organizational policies.
Assist with receiving deliveries, unpacking, organizing stock, ensuring timely replenishment, and performing inventory and cycle counts.
Communicate any operational or customer service challenges promptly to management for resolution.

Requirements

Work part-time, 16-29 hours per week
Work weekends and holidays
Wear a museum-issued uniform
Work both outdoors on the memorial and indoors at the museum in all weather
Stand for long hours
Take direction from Supervisors and Managers
Demonstrate strong interpersonal and communication skills
Be comfortable working with a diverse international public in a busy environment
Ability to lift heavy boxes up to 40 lbs.

Skills

Excellent customer/guest service skills
Highly responsible and reliable
Ability to work both as part of a productive team and independently
Interpersonal and communication skills
Customer service skills

Location

New York, NY

Work Type

Part-time
Onsite

Experience Level

1-3 years’ experience in retail store sales

Salary/Compensations

$25.75 per hour

About the Company

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer.
The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation.
We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.

Equal Opportunity

Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law.
The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law.
If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.