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About the Role

Jefferson Dental & Orthodontics is seeking a Patient Concierge to provide a 5-star patient experience, serving as the first impression and final memory for patient interactions. This role involves greeting patients, communicating educational information, processing paperwork, verifying insurance, and scheduling appointments. Patient Concierges will also be cross-trained on basic back-office functions to support the patient experience.

Responsibilities

Provide excellent customer service to patients.
Be the first impression welcoming patients to the office and the final friendly face they see after their visit.
Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned.

Requirements

Customer service experience.
High School Diploma or equivalent required.
Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word.
Dental office management experience, especially in a multi-specialty office, highly preferred.
Knowledge of Dentrix and Dolphin dental software.
CPR-BLS, RDA, or other related dental certifications.

Skills

Communication
Organization
Adaptability
Team leadership
Relationship building
Open communication
Collaboration
Microsoft Office Suite (Excel, Outlook, Word)
Dentrix
Dolphin
CPR-BLS
RDA

Location

Texas

Work Type

Full-time

Experience Level

Intermediate

Education Level

High School Diploma or equivalent

Salary/Compensations

$14.00 - $15.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

About the Company

Jefferson Dental & Orthodontics believes in taking a personal approach to dentistry.
Founded in Texas in 1967, the company has been a trusted friend to patients.
The company emphasizes understanding each patient as a unique individual and designing care plans around their needs.
Jefferson Dental & Orthodontics aims to change people's lives by putting smiles on patients' faces.