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About the Role

The Desktop Systems Engineering team provides frontline support for all users across the firm, working with and deploying a wide range of technologies. This role involves driving innovation for user-impacting technologies in a fast-paced environment that demands continuous learning and thorough problem-solving.

Responsibilities

• Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users.
• Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices.
• Troubleshoot hardware, software, operating system, networking, and peripheral issues in a timely manner.
• Manage user provisioning and deprovisioning, including Active Directory accounts, email access, VPN access, MFA, permissions, and security groups.
• Support and maintain conference room technologies, AV systems, Zoom/Teams rooms, and collaboration platforms.
• Monitor desktop infrastructure health and proactively address performance, security, and compliance issues.
• Work closely with networking, security, storage, cloud, and infrastructure teams on cross-functional projects and escalations.
• Evaluate, test, and recommend new hardware, software, and endpoint technologies.
• Maintain accurate documentation for systems, processes, troubleshooting procedures, and asset inventory.
• Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts.
• Assist with onboarding, offboarding, and transfer processes for employees and contractors.
• Participate in after-hours support, maintenance windows, and on-call rotations as required.

Requirements

• Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chassis.
• Able to lift 50-60 lbs.
• Efficient in desk moves, always maintaining a positive attitude.
• Strong background in imaging, supporting, and configuring Windows 11 for optimal performance.
• Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks.
• Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins.
• Knowledgeable in mobile device management through AirWatch.
• Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support.
• At least 2 years in MEMCM/SCCM administration or similar roles.
• Robust skills in virtualization and desktop services with up-to-date technology knowledge.
• Might have to visit our Greenwich Connecticut office once a month and during holidays or when other team members are off to provide coverage.
• Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors.
• An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills.

Skills

• Intune management experience
• macOS support
• Linux support
• Windows Server support
• Active Directory support
• Scripting
• Low level programming

Location

• Chicago
• Greenwich Connecticut

Work Type

• Onsite
• Remote

Experience Level

• 2+ years in MEMCM/SCCM administration or similar roles

Salary/Compensations

• $130,000 to $160,000
• Eligible for an annual discretionary bonus

Benefits

• Group medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• 401k (with discretionary employer match)
• Short-term disability
• Long-term disability
• Life insurance
• AD&D insurance
• Health savings accounts
• Flexible spending accounts

About the Company

• DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.
• We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
• Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets.
• We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
• We operate with respect, curiosity and open minds.
• The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
• DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Equal Opportunity

• For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
• California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.