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About the Role

RH Contract is seeking a Senior Project Leader to partner directly with the Sales Team to support and grow business with strategic customers. This role involves end-to-end project lifecycle management, including quotations, order and fulfillment planning, and project close-out, supporting large, complex projects with a high level of customer service and technical skill.

Responsibilities

• Partner with a Business Development Leader to provide operational support for strategic customers across their portfolio of business.
• Collaborate to ensure successful execution of customer projects, including quoting, order placement, product selection, fulfillment planning, and payment.
• Coordinate and lead project status reviews, developing comprehensive project plans for internal and external sharing.
• Proactively recognize, respond to, and lead the resolution of complex issues throughout the project lifecycle.
• Provide timely and accurate sales forecasts and log all key communications and activities in the CRM system.
• Collaborate with the global Sales and Operations team to drive growth with strategic customers.

Requirements

• 5+ years of project leadership, procurement, and/or operations experience in the Hospitality, Commercial, and/or Residential segments.
• Excellent communication skills, both verbal and written.
• Highly motivated self-starter performing consistently in a fast-paced environment.
• Adept at identifying and overcoming obstacles, and driving solutions through collaboration, leadership, and critical thinking.
• Exceptional customer service skills.
• Proficient in multiple systems and spreadsheets, including CRM/SalesForce, MS Office Suite, and forecasting.
• Ability to work nights and weekends to respond to urgent customer escalations.

Skills

• Project leadership
• Procurement
• Operations
• Customer service
• Sales forecasting
• CRM/SalesForce
• MS Office Suite
• Collaboration
• Leadership
• Critical thinking

Experience Level

• Senior

About the Company

• RH Contract is a multi-category supplier of furnishings to luxury Hospitality, Commercial, and Residential developers and their partners.
• We are an integrated team of interior designers, procurement experts, project leaders, and logistics specialists.
• We aim to be the best partners and deliver extraordinary time and cost value for our customers globally.

Equal Opportunity

• RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
• At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.