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About the Role

The Senior Director, Business Intelligence & Analytics will set the strategy, roadmap, and operating model for data & analytics across the New York Islanders & UBS Arena. This position will be responsible for designing, implementing, and maintaining best-in-class solutions to understand and activate business data, serving as a strategic advisor for leaders and supporting data-driven fan engagement efforts.

Responsibilities

Lead analytics across the business, focusing on ticketing, including pricing, inventory optimization, yield management, and revenue projections.
Partner with senior leadership across sales, marketing, and ticket operations to align pricing and go-to-market strategies.
Provide decision support through ad-hoc and scenario analysis, identifying opportunities to improve analytic capabilities.
Develop advanced audience and targeting strategies for personalization, lifecycle marketing, paid media optimization, and conversion initiatives.
Apply advanced data modeling, predictive analytics, and statistical techniques to uncover trends and translate insights into business outcomes.
Design, build, and maintain enterprise dashboards and analytical reports tracking KPIs and evaluating ROI.
Partner on audience research, segmentation, and persona development to strengthen targeting and sponsorship storytelling.
Build predictive models to forecast revenue and consumer behavior.
Own and execute the organization's data strategy, ensuring data-driven insights are actionable and embedded into decision-making.
Champion data quality, acquisition, and governance.
Collaborate with data partners and engineers to manage the business data warehouse and ETL infrastructure.
Partner with Finance and Technology leadership on capital planning for data infrastructure and analytics platforms.
Design and scale the BI team's organizational structure, including hiring and capability development.
Lead, develop, and mentor team members with clear goals and professional development plans.
Collaborate cross-functionally to identify analytical needs and maximize business impact.
Serve as a trusted advisor to senior leadership, translating complex data findings into actionable recommendations.
Establish and lead recurring business reviews with senior leadership on KPI performance, ROI, and emerging risks or opportunities.
Oversee business intelligence strategy, budget, and planning.
Partner with organizational AI leadership to identify and pilot AI/ML opportunities for fan intelligence and business analytics.

Requirements

8-12 years professional experience in business analytics or a related field.
4+ years of managerial experience and developing talent.
Advanced knowledge of SQL and relational databases.
Advanced knowledge of data visualization tools such as Tableau.
Advanced knowledge of Snowflake, Salesforce (Sales & Marketing Cloud), or similar platforms.
Advanced knowledge of Python.
Experience with experimentation frameworks (e.g., A/B testing) and attribution or marketing measurement methodologies.
Familiarity with data modeling and ETL processes.
Willingness to be hands-on with ad-hoc requests and day-to-day reporting.
Ability to think critically and find solutions to complex problems.
Excellent ability to translate complex analytical concepts into business terms.
Demonstrated ability to manage and deliver on multiple competing priorities simultaneously.

Skills

Flexibility
Motivation
Autonomy
Collaboration
Creativity
Accountability
Conflict Resolution
SQL
Tableau
Snowflake
Salesforce
Python
A/B testing
Data modeling
ETL processes

Location

Floral Park, NY

Work Type

Hybrid
Full-time

Experience Level

Senior
8-12 years professional experience
4+ years managerial experience

Education Level

Degree in quantitative or business field (Mathematics, Statistics, Computer Science, or Economics)
Advanced degree preferred

Salary/Compensations

$155,000.00-$185,000.00 annually

Benefits

Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Professional development opportunities

About the Company

The New York Islanders Hockey Club is an iconic franchise in professional sports with a passionate and loyal fan base.
Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins.
In 2021, the New York Islanders moved to UBS Arena, a state-of-the-art venue.
UBS Arena is part of a larger redevelopment project at Belmont Park, aiming to transform the area into a vibrant entertainment destination.

Equal Opportunity

The New York Islanders are an equal opportunity employer and value diversity at our organization.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.