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About the Role

FX Digital is seeking a practical, organized, and technically minded TV Device Lab Technician to own and develop their Device Testing Lab. This role is crucial for ensuring Connected TV applications perform reliably across a wide range of devices and operating systems. You will be responsible for preparing and maintaining the device lab, configuring test equipment, executing test plans, diagnosing issues, and supporting software/firmware verification.

Responsibilities

• Set up and configure new devices for testing.
• Maintain existing devices, ensuring they are updated and functional.
• Create custom cables as needed and manage lab cabling.
• Diagnose and resolve hardware and connectivity issues.
• Own the day-to-day running of the lab, ensuring organization and tidiness.
• Handle and prioritize support requests within the lab.
• Provide first-line support for automation questions.
• Maintain accurate records of devices and equipment.
• Manage the lab network, including UniFi configuration.
• Manage the lab's Home Assistant deployment for monitoring and automation.
• Monitor lab health (environmental conditions, network, device availability) and address issues proactively.
• Ensure health and safety standards are met within the lab.
• Manage equipment, wiring, and power safely.
• Assist partners in setting up and configuring their own labs.
• Represent FX Digital professionally when working with partners.
• Propose new ideas to improve lab operations and capabilities.
• Assist in planning and executing the lab's growth.

Requirements

• Good communication skills for handling support requests and collaborating with technical teams.
• Hands-on, practical, and technically confident with hardware setup, wiring, and troubleshooting.
• A natural tinkerer who enjoys understanding and fixing systems.
• Well-organized with a strong instinct for maintaining a tidy, labeled, and reliable environment.
• Self-directed with the ability to own a space and its daily operations.
• Electronics skills or experience are a significant advantage.
• Networking knowledge, including UniFi or similar managed network equipment is desirable.
• Experience making up and terminating custom cables is desirable.
• Experience with Home Assistant or similar monitoring/automation systems is desirable.
• Familiarity with connected-TV, streaming, or device-testing environments is desirable.
• Comfortable with test automation and able to answer first-line questions.
• Health & safety awareness or relevant training is desirable.
• Willingness and ability to travel occasionally to partner sites is desirable.
• Demonstrated mid-to-senior-level expertise, typically gained through around 10 years of relevant professional experience or equivalent expertise.

Skills

• Connected TV technology
• Hardware setup and configuration
• Hardware maintenance and troubleshooting
• Cable management
• Network management (UniFi)
• Home Assistant
• Monitoring and automation systems
• Test automation support
• Health and safety
• Communication
• Organization
• Problem-solving
• Attention to detail
• Teamwork
• Independent work
• Learning new technologies

Location

• Old Street, London

Work Type

• Full-time
• Onsite (5 days per week)

Experience Level

• Mid-to-senior-level expertise (approx. 10 years experience or equivalent)

Benefits

• Annual profit share
• Pension contributions (Scottish Widows)
• 35 days of annual leave
• Monthly mental health coaching (Sanctum)
• Optional Vitality Health Insurance
• Cycle-to-work scheme
• Flexi start time (9am-10am)
• Employee referral scheme
• Regular appraisals
• Weekly dedicated training time
• MacBook Pro

About the Company

• FX Digital is a specialist Connected TV agency providing services in Product Strategy, Design, Engineering, and Test Automation.
• We partner with global streaming brands such as Discovery+, BritBox, ATP Media, ITV, and Dyn.
• We have a culture of acceptance, diversity, and inclusion.
• We value employee feedback through regular surveys.
• We host monthly Show and Tells and recognize contributions through the FX Factor award.

Equal Opportunity

• We take great pride in our culture of acceptance, diversity and inclusion.