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About the Role
Canna Cabana is seeking knowledgeable, responsible, hardworking, dedicated, and mature individuals for Part-Time Shift Leader positions. This role offers significant growth opportunities within a globally recognized brand in the cannabis industry.
Responsibilities
- Assist store management in supervising and facilitating daily store operations.
- Oversee store manager responsibilities in their absence.
- Assist in personnel management during shifts and resolve customer service issues.
- Provide direction, guidance, and instruction to store associates.
- Ensure store conditions consistently meet established standards.
- Assist in ensuring adequate staffing levels to meet business needs when requested.
- Act as the sales and customer service leader in the absence of management.
- Greet and assist customers, modeling exemplary conduct for staff.
- Ensure adherence to company policies and relevant legislation by all staff.
- Handle customer complaints and escalate as necessary.
- Ensure compliance with health, safety, and security regulations.
- Achieve sales targets and store-level KPIs.
- Ensure employees on shift actively pursue sales goals.
- Oversee and assist in inventory management and processes during shifts.
Requirements
- Must possess a valid CannSell license for retail cannabis sales.
- Must have or be able to successfully complete a Police Background Check.
- Demonstrated sales and service orientation.
- Minimum of 2 years of retail industry work experience; cannabis industry experience preferred.
- Excellent time management and prioritizing skills.
- Demonstrated ability to train and motivate staff.
- Skills to monitor and lead by example.
- Basic office administration skills.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Ability to communicate effectively verbally and in writing.
- Strong customer service and troubleshooting skills.
- A well-defined sense of diplomacy.
- Excellent teamwork and team-building skills.
- Thorough understanding of applicable health and safety legislation.
- A professional, responsive, and positive work attitude.
- Ability to work any shift based on business needs, Monday to Sunday.
- Ability to work nights, holidays, and weekends.
- Ability to work at different locations.
Skills
- Sales
- Customer Service
- Time Management
- Prioritization
- Training
- Motivation
- Leadership
- Office Administration
- Microsoft Office
- Teamwork
- Communication
- Troubleshooting
- Diplomacy
- Team Building
- Health and Safety Legislation
- Work Attitude
Location
- Ellesmere, Scarborough, Ontario CA
- 85 Ellesmere Road, Unit A01003B Ellesmere, Scarborough, Ontario M1R 4B9 Canada
Work Type
- Part-time
- Permanent
Experience Level
- Minimum of 2 years work experience in the retail industry
Education Level
- Valid CannSell license
- Valid First Aid certification is considered an asset
Salary/Compensations
- $19.00 - $21.00 CAD per hour
Benefits
- Unlimited bonus earning potential
About the Company
- High Tide Inc. is a leading community-grown, retail-forward cannabis enterprise and the second-largest cannabis retailer globally by store count.
- Operations include Bricks & Mortar Retail (Canna Cabana™), Retail Innovation (Fastendr™), Consumption Accessories e-commerce, CBD e-commerce, Wholesale Distribution (Valiant™), and Licensing (Famous Brandz™).
- Recognized as one of Canada’s Top Growing Companies by The Globe and Mail and a top-performing stock.
- Ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.