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About the Role

Housing Services is hiring two permanent Program Managers to support provincial alignment, consistent service delivery, operational improvement, and staff engagement during a transition to a Provincial Delivery Model. These roles involve leading a team, supporting program delivery, and helping staff and partners navigate change, bringing structure, sound judgment, and a client-service lens to complex housing programs.

Responsibilities

Oversee housing program delivery within a provincial service model, with accountability for assigned regional operations, including grants, loans, mortgages, home repair and adaptation programs, waitlist management, prioritization, and decision-making.
Ensure programs are delivered fairly, consistently, and in keeping with legislation, policy, procedures, sound lending practices, and a strong client-service lens.
Lead, coach, and support a team responsible for housing program delivery, including setting priorities, managing workloads, supporting performance, mentoring staff, resolving issues, and helping sustain a healthy, inclusive, and accountable workplace.
Support staff through ongoing changes to the Provincial Delivery Model by helping teams adapt to new processes, expectations, and ways of working.
Provide oversight for budgets, revenues, expenditures, procurement, forecasting, financial controls, mortgages, loans, and operating agreements with non-profit and cooperative housing providers.
Ensure agreement compliance, subsidy calculations, financial statement review, project solvency, renewals, collections, subsidy and income reviews, and related risks.
Provide advice on housing programs, policies, procedures, client experience, and service delivery improvements.
Interpret legislation, policy, and program requirements, identify service gaps and operational risks, and contribute to modernization in areas such as home repair and adaptation, community housing capacity building, homeownership, and other related programs.
Work across teams, regions, departments, and external partners to support consistent provincial approaches to service delivery.
Build relationships with municipalities, housing providers, contractors, consultants, private lenders, community organizations, and provincial and federal partners.
Represent the department on committees and contribute to responses for complex issues, briefings, correspondence, Ministerial requests, and FOIPOP inquiries.

Requirements

Bachelor’s degree in commerce, business administration, public administration, social sciences, community development, planning, or a related discipline.
Several years of progressive experience leading teams, managing programs, and working through complex operational, financial, policy, or service delivery issues.
Sound judgment, strong communication skills, and the ability to make practical, fair, and well-supported decisions.
Experience leading, coaching, mentoring, and supporting staff, including setting direction, managing workloads, supporting performance, resolving issues, and helping teams stay focused through competing priorities and operational pressure.
Experience supporting teams through change, service improvement, operational modernization, or new ways of working while maintaining service quality and consistency.
Experience with standardized processes, operational frameworks, governance approaches, or best practices across multiple teams or locations is an asset.
Experience managing programs, projects, services, or operations where policy, client service, timelines, risk, and accountability matter.
Experience working with budgets, forecasts, financial information, financial statements, or related documentation, with the ability to analyze information, identify risks, and make practical recommendations.
Experience interpreting and applying legislation, policy, procedures, or program requirements, with the ability to make consistent decisions and explain them clearly.
Strong communication and relationship-building skills, including experience working with clients, communities, service providers, municipalities, non-profit organizations, private sector partners, or other levels of government.
Equivalent combinations of training, education, and experience will be considered.
Candidates must demonstrate equivalencies in their application if relying on them.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials.

Skills

Program delivery
Client service
People leadership
Change leadership
Financial management
Lending oversight
Agreement oversight
Risk management
Service improvement
Provincial alignment
Partnership building
Communication
Judgment
Decision-making

Location

SYDNEY

Work Type

Permanent
Full-time

Experience Level

Several years of progressive experience

Education Level

Bachelor's degree

Salary/Compensations

$3,929.22 - $4,911.52 Bi-Weekly

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career Development
Career guidance
Tools
Resources
Ongoing training

About the Company

The Department of Growth and Development promotes safe and secure communities by working with partners across the province to build safe, affordable, and suitable homes for Nova Scotians with low and moderate incomes.
The Department also manages federal infrastructure programs to facilitate the delivery of eligible cost shared projects throughout Nova Scotia.
Housing matters to every community.
Our work supports people, families, non-profit and cooperative housing providers, municipalities, and community partners as they respond to housing needs across the province.
We deliver programs, provide funding and lending supports, strengthen partnerships, and help advance practical housing solutions for Nova Scotians.

Equal Opportunity

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.
The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.
We are committed to providing an inclusive and accessible recruitment process.
Candidates may request accommodations based on any grounds protected by the Human Rights Act.